Emergency 911 Dispatcher resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and hardworking professional with experience in law enforcement and public safety is highly effective at taking direction from superiors, as well as mentoring junior officers. Believes that a willingness to learn and an emphasis on teamwork are essential qualities of successful law enforcement officers. Skilled in team leadership, training and development. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.

  • First Line Supervisor
  • Instructor Development
  • Conflict resolution tactics
  • Defensive driving training
  • Legal based advanced policy training JAILCON
  • Fingerprinting
  • CJIN/NCIC Certification
  • Field Training Assignments-FTO
  • Radio procedure
  • FTO Assistant Coordinator
  • Calm under pressure
  • Property Room Committee- Lead
  • Problem solver
  • First aid and CPR certified and Instructor
  • Booking procedures
  • Excellent problem solver
  • File and record maintenance
  • Restraint techniques
  • Non-violent intervention
  • Inmate rights
  • State and federal laws knowledge
Detention Officer, 12/2018 to Current
Forsyth County, North CarolinaWinston Salem, NC,

As a Detention Officer I perform a variety of dutes. Some of those dutes are: Follow daily routine schedule and take head counts of all inmates in assigned cell block, escort inmates to clinic, court and other programs/visitors, perform searches of people, mail items and Pods/Cells, fingerprint and photograph incoming and released inmates as apart of the booking process, conduct inmate and detention facility visual surveillance to identify and report violations of rules, exercise independent and sound judgment in enforcing proper inmate behavior and responding to incidents, subdue and restrain resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons, interview victims, witnesses and suspects to gather and record information for ongoing and future investigations or rule enforcement, perform basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers, supervise inmates during day-to-day activities.

I have asked for continued responsibilities by participating in multiple committees.

Emergency 911 Dispatcher, 11/2012 to 04/2021
GreatcallReno, NV,

Managed multiple phone lines to include 911 emergency lines gathering pertinent call information.Provided emergency medical instruction to medical calls. (EMD)
Prioritized calls for serviceEntered and maintained CJIN/NCIC records Responsible as the Alternate Terminal Coordinator for ensuring all forms are properly completed and transmitted to the State of Montana DOJ.Setup a quality assurance process for the EMD program and was a trainer for the EMD program.

Emergency Medical Technician, 09/2005 to 02/2018
Docgo Inc.Watertown, NY,

As a volunteer with a BLS service I performed a variety of duties that were typical to a rural ambulance service to include numerous hours of on call time.
Provided life support services during medical emergencies on scene and en route to the hospital.
Collected pertinent information from the patient, family and friends, medical records and prescriptions.
Rapidly assessed whether life threatening criteria was present and took immediate action.

Initiated plans of care based on patient assessments.
Completed all mandatory education and training classes.
Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
Interacted with patients, families, hospital staff and the general public.

Sergeant Police/Officer, 10/2001 to 12/2007
Forsyth County, North CarolinaWinston Salem, NC,
Organized and recorded facts to prepare incident reports.
Wrote detailed arrest and accident reports.
Searched vehicles, buildings, homes and property for evidence and stolen property.
Mediated domestic-related disturbances and protected victims from harm.
Served active warrants and subpoenas.
Liaised with school counselors and administrators regarding juvenile offenders.
Prepared cases for trial and appeared and testified in court as a witness.
Instructed suspects on field sobriety tests and used portable equipment to perform tests. Promoted in 2006 to Sergeant.Instrumental in instituting a regimented field training program/FTO Wrote a grant for obtaining a FBI compliant records system and was the grant coordinator for the purchase/training/implementation  process.
Deputy Sheriff, 03/1995 to 05/2000
Sheridan County SheriffCity, STATE,
Duties similar to my police officer duties to include DARE (drug abuse resistance education) to county students serving 5 school.Service of civil papers/tax bill collectionsJail transports and detention/jail duties Successfully created working relationships with multiple agencies to assist them in completing my Sheriff's mission and the other agency missions.
Education and Training
Certification: Basic Correctional/Detention Officer, Expected in 2019
Montana Law Enforcement Academy - Helena, MT,

Completed the basic curriculum for CDOB as authorized by the Montana Post Council. Correctional law and legal based detention center procedures, defensive tactics to include less-than-lethal weapons and deescalation techniques, understanding mental illness/additions, and inmate manipulations.

Certification: Basic Public Safety Communicator, Expected in 2013
Montana Law Enforcement Academy - Helena, MT,

Completed the Montana Post Council curriculum for basic public safety communicators. Understanding NCIC/CJIN, call taking, 911 call taking to include legal responsibilities of the dispatcher, proper radio etiquette, and stress reduction.

Certification: Basic Academy LEO Programs, Expected in 1996
Montana Law Enforcement Academy - Bozeman, MT,

Intermediate Certification 1998Advanced Certification 2002
Law Enforcement and Justice Administration coursework
Coursework in Probation and Parole and Civil Law
Effective Interview Techniques
Interrogation Tactics and Legal Limits Emergency Vehicle Operations Course Criminal Law and ProcedureDeadly/ Less than Lethal Force Practical and Legal IssuesQualified Expert with firearm, Breath Test Specialist, Less than lethal tools, OC Spray, Kubaton, Expandable Baton.Received the Basic 94 Driving Award

Bachelor of Science: Criminal Justice in Depth Studies, Expected in 1995
College of Great Falls - Great Falls, MT
Coursework in Deviance and Criminology
Law Enforcement and Justice Administration coursework
Coursework in Probation and Parole and Civil Law
Field Work with Great Falls Police Department 
Associate of Applied Science: Law Enforcement, Expected in 1991
Dawson Community College - Glendive, MT
Law Enforcement and Justice Administration coursework
Recipient of Dawson Community College Legislative Intern appointment for the 52nd Legislative Session.
Member of Law Enforcement Club
Coursework in Counseling and Psychology
Field work study with Glendive Police Department 

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Resume Overview

School Attended

  • Montana Law Enforcement Academy
  • Montana Law Enforcement Academy
  • Montana Law Enforcement Academy
  • College of Great Falls
  • Dawson Community College

Job Titles Held:

  • Detention Officer
  • Emergency 911 Dispatcher
  • Emergency Medical Technician
  • Sergeant Police/Officer
  • Deputy Sheriff


  • Certification
  • Certification
  • Certification
  • Bachelor of Science
  • Associate of Applied Science

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