Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Decision-making
  • Clerical
  • Team management
  • Project planning
Education and Training
American Academy McAllister Institute of Funeral Services New York, NY Expected in 08/2015 Associate of Science : Funeral Service And Mortuary Science - GPA :
  • 3.0 GPA
County College of Morris Randolph Township, NJ Expected in 05/2013 Associate of Arts : Small Business Administration And Management - GPA :
  • Dean's List Honoree
Morris County School of Technology Denville, NJ Expected in 06/2006 Cosmetology : Cosmetology - GPA :
  • Honor Roll
  • Ranked second of class
Experience
Service Corporation International - Embalmer
Tamarac, FL, 10/2019 - Current
  • Utilized cosmetics and other resources to achieve best presentation results.
  • Closed incision utilizing suture knowledge and technique.
  • Used pump to introduce embalming fluid after making incisions to remove blood and waste.
  • Dressed bodies to place in caskets.
  • Transported deceased from place of death to funeral home.
  • Packed body orifices with embalming fluid to prevent escape of gases or waste matter.
  • Itemized list of clothing and valuables delivered with body.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Stonemor Partners - Funeral Director
Muncy, PA, 05/2013 - Current
  • Removed deceased from place of death and transported to funeral home.
  • Led and directed funeral and graveside services.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Prepared death certificates and drafted obituaries.
  • Arranged for clergy members to perform funeral services.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Arranged funerals consistent with each family's heritage and religious beliefs.
  • Consulted with families of deceased regarding final arrangements tactfully.
  • Consulted with families of deceased to make funeral arrangements.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Completed legal documentation and signed death certificates.
  • Oversaw filing of legal documents.
  • Offered counseling and comfort to bereaved family members and friends.
  • Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' company trust.
  • Conducted pre-need consultations to educate clients on available funeral plans.
  • Drafted professional correspondence and marketing materials.
  • Processed over [Number] death certificates accurately and quickly over [Timeframe].
  • Conducted more than [Number] funerals, visitations and memorial services each [Timeframe].
  • Obtained information to complete death certificates or burial permits.
  • Participated in community activities for funeral home promotions and other purposes.
Hair Cuttery - Hair Salon Manager
Glen Allen, VA, 07/2012 - 10/2013
  • Promoted client retention through high-quality service and follow through.
  • Monitored and tracked salon product contracts and deliveries.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Supervised banking procedures, cash flow and accounting processes.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.

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Resume Overview

School Attended

  • American Academy McAllister Institute of Funeral Services
  • County College of Morris
  • Morris County School of Technology

Job Titles Held:

  • Embalmer
  • Funeral Director
  • Hair Salon Manager

Degrees

  • Associate of Science
  • Associate of Arts
  • Cosmetology

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