LiveCareer-Resume

eligibility specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Demonstrative Eligibility Specialist proudly offering over 7 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Skills
  • Program Understanding and Advisement
  • Knowledgeable in Word, Excel, Outlook, ACES, EPPIC. CSEME, JIRA, and TOAD.
  • Application Assessment
  • Telephone Etiquette
  • Recordkeeping and Data Input
  • Reliable and Trustworthy
  • Team Management
  • Friendly, Positive Attitude
  • Customer Service
  • Applicant Support and Service
  • Problem Resolution
  • Training & Development
  • Critical Thinking
  • Data Management
  • Computer Skills
  • Team Building
  • Active Listening
  • Work Ethic
  • Working Collaboratively
Education and Training
University of New Hampshire Durham, NH Expected in 01/2022 J.D. : Law (Pre-Law) - GPA :
  • 3.87GPA
Suffolk University Boston, MA Expected in 05/2008 Bachelor of Science : Political Science - GPA :
Experience
Families First Of Minnesota - Eligibility Specialist
Rochester, MN, 09/2020 - Current
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Called applicants to set up appointments and explain benefits processes.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Processed benefits applications and documents for food supplement, MaineCare, and TANF..
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Utilized Word, ACES, EPPIC, and CSEME when inputting applicant information into agency's computer system.
  • Informed applicants of other agencies providing useful or related assistance.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hcsc - User Acceptance Tester
Albuquerque, NM, 04/2015 - 09/2020
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Designed and updated test cases to complete consistent manual tests.
  • Created and maintained database of common and known testing defects.
  • Simulated software production environments to allow for enhanced testing.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Created and optimized automated testing tools for repetitive tasks.
  • Documented, triaged and managed defects in JIRA and worked with developers to facilitate timely resolutions.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Documented identified defects using TOAD and helped developers complete further testing and resolve issues.
Families First Of Minnesota - Eligibility Specialist
Albert Lea, MN, 02/2016 - 06/2017
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Called applicants to set up appointments and explain benefits processes.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Informed applicants of other agencies providing useful or related assistance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

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Resume Overview

School Attended

  • University of New Hampshire
  • Suffolk University

Job Titles Held:

  • Eligibility Specialist
  • User Acceptance Tester
  • Eligibility Specialist

Degrees

  • J.D.
  • Bachelor of Science

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