, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Demonstrative Eligibility Specialist proudly offering over 7 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Skills
Program Understanding and Advisement
Knowledgeable in Word, Excel, Outlook, ACES, EPPIC. CSEME, JIRA, and TOAD.
Application Assessment
Telephone Etiquette
Recordkeeping and Data Input
Reliable and Trustworthy
Team Management
Friendly, Positive Attitude
Customer Service
Applicant Support and Service
Problem Resolution
Training & Development
Critical Thinking
Data Management
Computer Skills
Team Building
Active Listening
Work Ethic
Working Collaboratively
Experience
09/2020 to CurrentEligibility SpecialistFamilies First Of Minnesota | Rochester, MN,
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Called applicants to set up appointments and explain benefits processes.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Processed benefits applications and documents for food supplement, MaineCare, and TANF..
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Utilized Word, ACES, EPPIC, and CSEME when inputting applicant information into agency's computer system.
Informed applicants of other agencies providing useful or related assistance.
Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
04/2015 to 09/2020User Acceptance TesterHcsc | Albuquerque, NM,
Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Designed and updated test cases to complete consistent manual tests.
Created and maintained database of common and known testing defects.
Simulated software production environments to allow for enhanced testing.
Met project scope and delivery dates by planning optimal testing schedules.
Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
Created and optimized automated testing tools for repetitive tasks.
Documented, triaged and managed defects in JIRA and worked with developers to facilitate timely resolutions.
Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
Documented identified defects using TOAD and helped developers complete further testing and resolve issues.
02/2016 to 06/2017Eligibility SpecialistFamilies First Of Minnesota | Albert Lea, MN,
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Called applicants to set up appointments and explain benefits processes.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Informed applicants of other agencies providing useful or related assistance.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Expected in 01/2022J.D. | Law (Pre-Law)University of New Hampshire, Durham, NHGPA:
3.87GPA
Expected in 05/2008Bachelor of Science | Political ScienceSuffolk University, Boston, MAGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
