Organized and dedicated Manager/Occupancy Specialist with over 19 years proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Strong background in adhering to policies and procedures regarding eligibility for subsidized housing benefits. Understand and comply with the importance of confidentiality of applicants financial and benefit information.
Successfully managed portfolio of 13 properties in affordable housing.
Collecting and Verifying third party income and asset information to calculate and determine a tenants rent and subsidy portion adhering to the USDA, HUD, Tax Credit, Home Program guidelines.
Experienced utilizing the Bostonpost program.
Maintained wait lists for the properties. Processing and approving /rejecting the applications for housing within the tenant selection criteria.
Communicate effectively with tenants and applicants on a daily basis regarding their application, rent amounts, reporting changes of income or questions to their leases.
Work in a professional manner with other Site Managers, Case workers, vendors for maintenance of grounds, building needs. Oversee Maintenance staff.
Collect rent payments and issue non payment of rent notices to tenants as needed.
Schedule appeal interviews with applicants and collect additional information from applicant, review and determine overturn or uphold decision of denial according to policies and notify applicants.
Communicate effectively concerning tenant complaints and determine a resolve.
Determine lease violations and issue to tenant. Process evictions. Attend court when necessary.
Schedule, notify tenants and conduct annual inspections of properties. Assist Maine State Housing Annual inspections at properties.
Determine work orders and relay maintenance needs with attention to detail to maintenance staff to complete necessary maintenance repairs.
Monitor and report move out dates, ready dates of turnovers. Inspect move out's calculating move out charges/damages. Schedule flooring and or unit turnover needs working with maintenance staff.
Show apartments to prospective tenants.
Scheduled and conducted tenant move ins, including their lease signings, issuing keys, etc.
Maintained bulletin boards with required Fair housing postings and grievances, proposal of rent changes, and updates necessary for viewing.
Eligibility and Housing Coordinator for Methodist Conference Home, Rankin Center, Knox Hotel apts, Steven's House.
While working at ElderServ, Inc. I worked as a second job at Stella Maris temporarily to aid and oversee property and assure annual/interims were processed timely to help out and supplement my income while they were filling the vacant position. Unsure of exact dates.
Certified Occupancy Specialist (passed exam on Federal occupancy policies and procedures and standards for Certification) March 21st, 2003 3 day course-Boston
3 hour training on the Maine Human Rights Act and Service animals in housing Presented Apr 29, 2016 by Shankman and Associates.
BIT Training course (enclosed) August 16-18 2017 Understanding what laws regulations, and rules apply with Fair Housing504 ADA, VAWA, Rural Development, HUD 4350.3 Programs, HOME and LIHTC.
Certified in Low Income Housing Tax Credit Compliance, 3 day training on May 24, 2007.
Certified Occupancy Specialist certificate renewed on 5/20/2013 3 day course/exam-Belfast
NEAHMA 6 hour completion of "determining the value of income and asset" training Augusta Sept 30, 2010.
Various certificates that include Fair Housing I and II, Time Management, Business Etiquette, Conflict Resolution, Reasonable accommodations, Preventing Sexual Harassment course, Traffic Generation courses, misc others relating to the housing field available upon request.
Notary of Public certified- Expires 2022
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