Extensive Administrative Skills, Highly Motivated, Dependable, Organized, Providing Excellent Customer Service Skills.
Provide excellent customer service in person & via phone, conduct interview, review and gather information from different sources. Computer and imaging knowledge, interviewing and typing skills, record keeping and gather information from a variety of sources. Knowledge of c-iv and social services, conducts pre-screening, interviews with clients and applicants, using standardized forms to obtain personal, family, & financial data required to determine eligibility for one or more public social service aids. Records verifications of birth, income, property, and other required information according to standard procedures. Bring discrepancies to the attention of the eligibility or social worker responsible for the case, files required forms and verification in an established filing order. Process returned mail - contact customer to update mailing address - correct address on c-iv when necessary, image returned mail and journal. Prepare incoming applications - tear and separate mc applications - image and code with proper document coding, email. Worker assigned to the case of pending application. Answer incoming telephone calls - assist customers that call for various reasons such as: status of their pending application, add a baby/person to their case, change of address, moving out of the county or state, request replacement of BIC cards., i journal the phone calls to the case, and log the phone calls on the phone log.
As Information Specialist, answered all incoming calls from direct and 800 phone lines, utilizing Solidus Computer Phone System. Assisted the public calling for resources or information, including services for adult seniors and adult with disabilities. Screened customers for eligibility of programs, obtained and recorded accurate personal information and input same into Argos Data Base System. Referred customers to other needed resources, mailed out brochures, bus tickets, and other printed information upon their request. Generated referrals for services they applied for. Made follow up calls to customers who had signed up for services the previous month. As Switchboard Operator, assisted with switchboard coverage as needed, professionally and efficiently handling incoming calls, taking and relaying messages or other important information, and transferring calls to proper extensions or staff. Assisted callers with any other inquiries, including driving directions, and announcing arrival of visitors. (951) 522-9711 ~ Ninete6@msn.com WORK EXPERIENCE (Cont.) Responsible for efficient organization of reception area, by providing exceptional customer service, and signing in all arriving visitors. Performed administrative support tasks with office staff, including assisting with projects, data entry, handling consumer inquiries concerning upcoming events. Assisted with meeting/conference scheduling and set up. Maintained ongoing log of County Vehicles loaned by office staff. Received and distributed all incoming mail and faxes.
Met arriving patients for doctors' appointments, completing all medical front office procedures. Notified appropriate doctor of patient arrival, and assisting patients to fill out proper forms. Scheduled next upcoming appointments, and pulled medical charts for doctors' next day appointments. Received and distributed incoming mail and faxes, input patient information on data entry, worked with Excel, Spuds, and Word.
Provided total patient care including taking him for medical appointments, managing medications, assisting with respiratory therapy, managing nutrition, ordering medical supplies, administering medications, providing physical therapy exercise, contacting service providers and insurance company. Prepared meals and completed activities of daily living, including providing paramedical services, transferring patient from bed to wheelchair and to vehicle.
U. S. Colleges - Riverside, CA 2014 Computerized Office & Accounting Specialist Certificate Polytechnic High, Long Beach, CA High School Diploma
Ordering, Therapy, Computer Phone, Incoming Calls, Phone System, Switchboard, Switchboard Operator, Receptionist, Customer Service, Retail Sales, Data Entry, Incoming Mail, Administrative Support, Scheduling, Telephone, Liaison, Clerk, Clients, Coding, Filing, Imaging, Interviewing, Journal, Social Services, Typing, 50 Wpm, Answering, Computer Operations, Copy Machine, Etiquette, Excellent Written, Excellent Written And Verbal Communication Skills, Multiple Phone Lines, Operations, Pbx, Solutions, Written And Verbal, Accounting, Clerical, Excel, Word
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