Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Business professional with experience in diverse environments.

Attention to detail and analytical skills used the past 7 years supporting multiple clients with data mapping and software support.

Possess strong communication and problem solving skills.

Core Strengths
  • Customer service expert
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Experienced EDI mapper
  • Strong data analysis skills
  • Sharp QA testing skills
  • Microsoft Office skills

Customer Service

  • I moved from a CSR position into EDI because I offered to watch the EDI transmissions at a company I worked for. My analysis of specs and the data led to me pointing out incoming data that wasn't being mapped, that we CSRs had to call for daily. My interest in programming led me to move on to positions of increasing responsibility in EDI.
  • In my current EDI Specialist position, I log into 4 accounts daily to do Daily Ops/make sure time critical data is processing correctly. When there are issues, I analyze the data to determine the root cause, suggesting corrective action for future data. I manipulate the data and/or alter X12 maps to get the transactions processed and sent.
  • I provide on call support for 15 clients, providing mapping and setup support for new and existing trading partners. When there is a system problem I research and resolve or get their IT support staff involved.
  • I train and develop How To guides so my clients can get comfortable with their translation software and EDI data.
Work Experience
09/2007 to Current EDI Specialist Aetna Inc. | Alpharetta, GA,
  • Develop EDI maps, specializing in Gentran:Server and Gentran:Director for Windows, interfacing with systems such as Infor Visual, Made2Manage and JOBBoss.
  • Install and integrate the AS2 software Alligacom Net-Transfer.
  • Create batch files for data movement.
  • Troubleshoot issues with EDI data.
  • Provide support to clients regarding EDI and their EDI software.
09/2005 to 08/2007 EDI Administrator Techtronic Industries | Rehoboth Beach, DE,
  • Provided technical support to clients for a business management application designed for manufacturers' rep firms.
  • Investigated reported issues, providing training with the resolution when appropriate.
  • Responsible for obtaining EDI carbon copies for clients and worked with Trading Partners to identify and gather missing information.
  • Created training and FAQ documentation for clients and internal staff.
  • Provided QA testing of code fixes and performed data mapping.
07/2003 to 04/2005 Applications Specialist Aldi | Stroudsburg, PA,
  • Provided phone support to 17 clients for Clinical Billing and Electronic Medical Records software, dialing into client's system to analyze reported software problems and rejected claims issues.
  • Assisted sites with the implementation and testing of ANSI X12 Health Care Claims and Payment/Remittance Advice transaction sets.
  • Analyzed standards, output files and rejection notifications to determine missing and incorrect data.
  • Created electronic claims reference guides and process documentation for use by internal staff and clients.
09/2001 to 10/2002 Software Developer Maxar Technologies Ltd | Westminster, CO,
  • Rehired, after work transitioned offshore, to bring stability to the kit development process and work the backlog of stalled and incorrect projects.
  • Resumed kit development duties, creating Purchase Order (850), Change Order (860), Advance Shipment Notice (856) and Invoice (810) maps.
  • Mentored offshore developers and headquarters' QA resources, creating training documents and answering software and mapping questions.
02/2001 to 09/2001 Mapping Specialist Press Ganey | Boston, MA,
  • Analyzed client file structures and trading partner's specifications to create supply chain transaction set maps.
  • Consultant to GE Global eXchange Services, traveling to Mexico to train map developers.
01/1997 to 02/2001 Trading Partner Kit Developer GE Global EXchange Services | City, STATE,
  • Analyzed Trading Partner X12 transaction set specifications for standards compliance and to determine the feasibility of developing maps for trading partner kits used in a Supply Chain application.
  • Created and tested Purchase Order, Change Order, Advance Shipment Notice and Invoice maps, custom shipping labels and reports for trading partner kits.
  • Created end user kit documentation.
  • Created tools and processes that improved kit development quality.
Educational Background
Expected in B.S | Business - Marketing University of Minnesota, Carlson School of Management, , GPA:

Expected in | Computer Related Hennepin Technical College, Eden Prairie, MN GPA:

Systems Analysis and Design, Client/Server Theory, Visual Basic I, Intro to Oracle, Web Design/Introduction to HTML, Database Design and SQL


Customer Support, Data Mapping, Specification Analysis, Data Analysis, QA Testing, Software Support, Project Management, Documentation, Training, Management, Sales

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School Attended

  • University of Minnesota, Carlson School of Management
  • Hennepin Technical College

Job Titles Held:

  • EDI Specialist
  • EDI Administrator
  • Applications Specialist
  • Software Developer
  • Mapping Specialist
  • Trading Partner Kit Developer


  • B.S

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