Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Increased customer satisfaction by resolving every customer's individual issues.
Loaded, unloaded and moved material to and from storage and production areas.
Followed all policies, regulations, dress codes and schedules.
Monitored social media and online sources for industry trends.
Performed administrative duties, including shipping, packaging, staying organized and staying not only self motivated but self disciplined.
03/2014 to 06/2018
Shift ManagerThe Luxottica Group – Yonkers, NY,
Produced regular sales and labor reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Kept employees operating productively and working on task to meet business and customer needs.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Boosted team productivity and efficiency by leveraging top-notch customer service and management abilities.
Tracked receipts, employee hours and inventory movements.
Managed schedules, accepted time off requests and found coverage for short shifts.
Supervised employees and oversaw quality compliance with company standards for food and services.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Cooperated with coworkers to improve customer experience and manage storefront.
09/2006 to 10/2009
OpticianThe Luxottica Group – Abington, PA,
Operated lensometers, including pupil stick to orient and mark uncut lenses for eyeglasses.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Recorded p.d, bi/tri/progressive biocal measurements accurately and placed orders with eyeglass manufacturers.
Learned new catalog of items in minutes to present current options to patients.
Educated patients aged toddler to senior citizen on proper care and transportation of spectacles.
Contacted patients when eyeglasses or contact lenses arrived in store and used optical hand tools to assist with final fitting.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Prepared work orders outlining all specifications for new lenses and frames.
Educated clients about how to adapt to, wear and care for eyeglasses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
05/2006 to 09/2006
OpticianJ.C Penny Optical/US Vision – City, STATE,
Operated lensometers, including manual P.D stick to orient and mark uncut lenses for eyeglasses.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Recorded all mm measurements accurately and placed orders with eyeglass manufacturers.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Prepared work orders outlining all specifications for new lenses and frames.
Educated clients about how to adapt to, wear and care for eyeglasses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Education
Expected in 09/2004
Associate of Business Administration : Business Administration And Management Lincoln High School - Shinnston, WV GPA:
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