Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals..
Hard working and energetic Motivated sales professional with 8+ years sales representative experience.
Communicated with customers, employees and other individuals to answer questions and explain information.. Took daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Addressed customer questions and concerns regarding products, prices and availability.
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