E911 Dispatcher Resume Example Company Name

E911 DISPATCHER

Professional Summary

Highly motivated and dedicated 911 Dispatcher offering over 14 years of experience. Familiar with managing emotions and staying clear headed under pressure. Background includes automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well versed in assessing extent of emergencies, as well as type of call and location incident. Experienced with the geography and streets of Lee County, Iowa. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Skills

Police and fire procedures
Information intake
Computer-aided dispatching
Basic life support understanding
Map reading skills
Customer Service

Microsoft Office
Good telephone etiquette
Reading comprehension
Critical thinking
Adaptability
Leadership

Work History

January 2010-CurrentE911 Dispatcher | Company Name | City, State

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Entered confidential information into a nationwide database as necessary.
Maintained training for certification and developing knowledge.
Obtained certification for Certified Training Officer.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Routed calls to police, fire and ambulance service to meet individual call needs.
Read system maps and caller information, and documentedall details in system.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained excellent attendance record, consistently arriving to work on time.

July 2015-February 2017Reserve Police Officer | Company Name | City, State

Patrolled [Type] location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Recorded facts to prepare reports documenting incidents and activities.
Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Assigned as Training Coordinator for the Department.

March 2012-February 2017Reserve Police Officer | Company Name | City, State

Patrolled Lee County to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Carried out day-day-day duties accurately and efficiently.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Exceeded goals through effective task prioritization and great work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.

022007-July 2009Correctional Officer | Company Name | City, State

Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Searched building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Established positive working relationships and maintained boundaries with resident offenders.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Built solid relationships with staff and residents to keep institution safe and secure.
Conducted routine and emergency head counts.
Booked new inmates into facility and processed inmates for release.
Created and maintained arrest files on all inmates processed through jail.
Escorted inmates to and from cells, court, hospitals and medical appointments.

Education

Expected in April 2022Bachelor of Arts: Human Resources ManagementAmerican InterContinental University, City, State

January 2021Associate of Arts: Business AdministrationAmerican InterContinental University, City, State

Certifications

CTO - Communications Training Officer
PST - Public Safety Telecommunicator

Additional Information

Over the course of 14 years I have continued to grow and maintain motivation to help the community and volunteer my time. I have participated in the Junior Achievement Program while employed by the City of West Point by going to local schools and teaching them fundamentals of life along with participation in the DARE program while employed by the Lee County Sheriff. I am a very committed and dependable employee with a welcoming attitude for challenges and betterment of the organization.

Resume Overview

School Attended

American InterContinental University

Job Titles Held:

E911 Dispatcher
Reserve Police Officer
Correctional Officer

Degrees

Bachelor of Arts : Human Resources Management
Associate of Arts : Business Administration

E911 Dispatcher Resume Example

Resume Score: 80%

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