Livecareer-Resume

E Commerce Team Lead Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Results-oriented Team Lead with diverse background in management and customer service, specializing in quality service, customer retention, productivity and team management.
Highlights
  • Team management
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
  • Scheduling
  • Meticulous attention to detail
Education
Virginia Western Community College Roanoke, VA Expected in : General Studies - GPA : In Progress
Accomplishments
  • Recently offered the option to be promoted to E-Commerce Interim Supervisor during our highest volume time frame of the year.
  • Played an instrumental role in increasing customer satisfaction by improving employee average monitoring scores 27% within six months as E-commerce Team Lead by implementing new and personalized quality reports and training materials.
Experience
Best Inc. - E-Commerce Team Lead
Chino, CA, 07/2015 - Current
  • Reporting - Accurately maintain daily, weekly and monthly reports
  • Floor Management - Manage volumes & ensure departmental tasks are completed within KPMs
  • Coach and develop team to improve their individual performances
  • Review chats/emails for quality assurance
  • Training - Maintain SOPs, tutorials, ECOM Portal, and distribute information on process changes
  • Currently training on staff forecasting, scheduling, executive reporting, etc. to perform as interim supervisor
  • Perform as E-Commerce Specialist as needed, and exceed the required KPMs set
  •  
  •  
  •  
  •  
Bend Memorial Clinic - E-Commerce Specialist
Madison, WI, 08/2010 - 07/2015
  • Respond to incoming US/UK Live Chats and emails in regards to ordering, customer service, product questions, navigation and miscellaneous inquiries
  • Process US/UK orders that come through the website
  • Completing daily projects as assigned by the supervisor and/or team lead
  • Assist with monitoring chats and emails of other associates within the department
  • Developed training materials for new hire training and trained newly hired/on-call employees during peak season
  • Assist other departments and employees when questions arise regarding the E-Commerce Department or the website
The Orvis Company - Rod and Tackle Specialist
City, STATE, 09/2008 - 07/2010
  • Responded to incoming Live Chats, emails and telephone calls regarding orders/inquiries about fly fishing products, hunting, schools, repairs and technical fishing questions
  • Handled inquiries from other departments who did not have the knowledge and/or experience in this category of products
The Orvis Company - Customer Care Representative
City, STATE, 09/2006 - 08/2008
  • Handled customer orders and entry level customer service issues
  • Upsell new and complimentary products to increase order value
  • Some Lead training on floor management to answer questions of other associates on the floor, hand out break times, etc.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Virginia Western Community College
Job Titles Held:
  • E-Commerce Team Lead
  • E-Commerce Specialist
  • Rod and Tackle Specialist
  • Customer Care Representative
Degrees

Similar Resume

View All
E-Commerce Personal Shopper/Team Lead
E-Commerce Team Member
E-Commerce Lead