E Commerce Team Lead Resume Example
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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Results-oriented Team LeadĀ with diverse background in management and customer service,Ā specializing in quality service, customer retention, productivity and team management.
Highlights
- Team management
- Focused on customer satisfaction
- Management of remote employees
- Skilled multi-tasker
- Proficient with Microsoft Office Suite
- Strong problem solving ability
- Scheduling
- Meticulous attention to detail
Education
Virginia Western Community College Roanoke, VA Expected in ā ā : General Studies - : In Progress
Accomplishments
- Recently offered the option to be promoted to E-Commerce Interim Supervisor during our highest volume time frame of the year.
- Played
an instrumental role in increasing customer satisfaction by
improving employee average monitoring scores 27% within six months
as E-commerce Team Lead by implementing new and personalized
quality reports and training materials.
Experience
Best Inc. - E-Commerce Team Lead
Chino, CA, 07/2015 - Current
Chino, CA, 07/2015 - Current
- Reporting - Accurately maintain daily, weekly and monthly reports
- Floor Management - Manage volumes & ensure departmental tasks are completed within KPMs
- Coach and develop team to improve their individual performances
- Review chats/emails for quality assurance
- Training - Maintain SOPs, tutorials, ECOM Portal, and distribute information on process changes
- Currently training on staff forecasting, scheduling, executive reporting, etc. to perform as interim supervisor
- Perform as E-Commerce Specialist as needed, and exceed the required KPMs set
- Ā
- Ā
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Bend Memorial Clinic - E-Commerce Specialist
Madison, WI, 08/2010 - 07/2015
Madison, WI, 08/2010 - 07/2015
- Respond to incoming US/UK Live Chats and emails in regards to ordering, customer service, product questions, navigation and miscellaneous inquiries
- Process US/UK orders that come through the website
- Completing daily projects as assigned by the supervisor and/or team lead
- Assist with monitoring chats and emails of other associates within the department
- Developed training materials for new hire training and trained newly hired/on-call employees during peak season
- Assist other departments and employees when
questions arise regarding the E-Commerce Department or the website
The Orvis Company - Rod and Tackle Specialist
City, STATE, 09/2008 - 07/2010
City, STATE, 09/2008 - 07/2010
- Responded to incoming Live Chats, emails and telephone calls regarding orders/inquiries about fly fishing products, hunting, schools, repairs and technical fishing questions
- Handled inquiries from other departments who did not have the knowledge and/or experience in this category of products
The Orvis Company - Customer Care Representative
City, STATE, 09/2006 - 08/2008
City, STATE, 09/2006 - 08/2008
- Handled customer orders and entry level customer service issues
- Upsell new and complimentary products to increase order value
- Some Lead training on floor management to answer questions of other associates on the floor, hand out break times, etc.
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How this resume score could be improved?
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Resume Strength
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- Virginia Western Community College
Job Titles Held:
- E-Commerce Team Lead
- E-Commerce Specialist
- Rod and Tackle Specialist
- Customer Care Representative
Degrees
