e commerce specialist resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Multifaceted, performance-focused, and success-driven professional, with wide-ranging experience in e-commerce, retail, marketing operations,, and general management. Armed with proven record of success in establishing a multimillion-dollar sales e-commerce business. Effective at planning and implementing marketing campaigns, guidelines, and initiatives to support organizational objectives; guiding high-caliber teams of professional to work toward success and secure profitable outcomes. Familiar with web frameworks, as well as running Ad campaigns on Facebook, Google, and Bing. Articulate communicator; multilingual in English, Hindi, and Gujarati.
Skills
Marketing Strategy | Brand Management |Returns Manager
Staff Supervision and Development | Vendor Relations | Sales | SEO | Linux | Microsoft Applications (Excel)
JavaScript | CSS | Adobe Photoshop | Google Analytics
Experience
E-Commerce Specialist, 01/2017 - Present Best Inc. – Chino, CA,
Manage Seller Central & Vendor Express Accounts Function as project manager to evaluate, prioritize, develop, manage, implement and test eCommerce initiatives Manage all promotional and media investment in support business development across digital channels, email marketing and paid/display advertising Manage all aspects of web content, web design, web technologies and analytics related to eCommerce and communicate relevant information to ownership Collaborate with brand marketing teams on effective marketing strategies, creative asset development and web development Identify new areas of eCommerce opportunity beyond current organizational thinking while maintaining best practice and industry knowledge of eCommerce initiatives Monitor seller and product feedback, cultivating positive product feedback and seller feedback and removing negative product feedback Assist the operations and finance teams in producing products, forecasting and budgeting for individual channels Work with the sales team to development effective business strategies, product assortments, pricing and fostering positive customer relationships Led the use of Amazon Sponsored Products, Headline Search Ads, Amazon Enhanced Brand Content and Amazon Brand Registry (trademarks), Amazon Lightning Deals Successfully and consistently meet Amazon Seller Metrics Manage the FBA inventory (short-term and long-term) storage fees, removing inventory subjected to long-term storage fees Properly set up FBA shipments to Amazon as needed Utilized Inventory Uploader to create listings by scratch Update product information, including titles, descriptions and attributes, for optimal customer UX and to optimize for keywords Assign products to respective categories, perform industry intelligence and competitive research.
Managing Partner, 01/2015 - 01/2017 Costa Vida – Pleasant Grove, UT,
Led the development of Amazon, Walmart, Ebay, Jet, Shopify marketplaces Created an inventory feed with Overstock.com which increased inventory count by 15k SKU Led the use of Amazon Sponsored Products Fulfilled a wide array of tasks, which encompassed managing logistics for strategic distribution partnerships; assessing raw product data by vendors; as well as assigning item-level attributes, merchandising options, and cross-selling at product level Evaluated the effectiveness of marketing campaigns on web and e-commerce traffic, and conversions Reviewed marketing metrics to determine cause-and-effect relationships and conceptualized strategies to boost business Strategically directed e-commerce operations and user acquisition campaigns Supervised the Marketing Team in identifying and developing key initiatives Teamed up with Order Processing Team to consolidate shipping process and set guidelines on securing inventory through shipping process Sourced multiple products on a day-to-day basis by partnering with the Inventory Team Career Highlights: Successfully established a call center in the Philippines to lower costs and increase efficiency Consistently achieved sales in a seven-figure range by selling marketplace to Amazon Efficiently sold services to multiple marketplaces, including eBay, Amazon, and Shopify Succeeded in closing deals with Walmart, Overstock, and Wayfair, consequently boosting the company's SKUs Drove efforts in growing a business from $0 to $2M in a span of two years.
General Manager, 01/2010 - 01/2015 Comsonics – Greenwood, IN,
Spearheaded the day-to-day operations of the entire store by guiding the Management Team in ensuring the accurate execution of organizational objectives Maintained customer and associate satisfaction, brand standards, as well as profitability Obtained customer feedback, input, and information through different communication platforms Organized work schedules and handled daily assignments of associates Coordinated the recruitment and training, associate engagement and performance management of staff members Implemented safety, security, quality, and store operations policies, procedures, practices and programs Promptly responded to customer complaints and inquiries Employed keen attention to detail in identifying areas of opportunity by analyzing results and trends Ensured exceptional customer experience to support company vision.
Education and Training
Bachelor's Degree: Accounting, Expected in 2014 - William Paterson University - Wayne, NJ GPA: Status - Accounting
Associate of Science: PS General, Expected in - Bergen Community College - Paramus, NJ GPA: Status - PS General
Skills
Adobe Photoshop, advertising, Brand Management, brand marketing, business development, business strategies, competitive research, e-commerce, eCommerce, forecasting, Google Analytics, JavaScript, Linux, managing logistics, marketing strategies, Marketing Strategy, merchandising, Sales, Staff Supervision, Vendor Relations, web design, web development
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