To obtain a creative position that utilizes my experience and knowledge of customer service/sales with Wilson Sporting Goods and includes my passion for writing and social media.
E-Commerce SpecialistJan 2013 to Current Wilson Sporting Goods
Manages the flow of products directly from Wilson to approximately 25 large Internet Retailers, including coordination of item set up, imaging and content acquisition. Accounts fall under Golf, Team and Racquet Sports categories and include Amazon, Tennis Warehouse, and Game On Sports.
Corresponds with buyers and fulfillment team regarding inventory levels to deliver seamless customer experience and reduce out-of-stocks.
Shops the competition and analyzes website metrics to determine areas of opportunities to optimize site conversion.
Proactively identifies sales trends and creates forecasts based on customer, vendor and industry research.
Works collaboratively with accounts to troubleshoot invoicing and chargeback issues.
Responsible for online execution of merchandising programs, including but not limited to, product roll-outs and promotions
Service Specialist- Racquet SportsSep 2011 to Jan 2013 Wilson Sporting Goods
Pro-actively delivered efficient and consistent levels of service to approximately 700 College Tennis accounts as well as servicing over 1,000 sponsored teaching pros and junior players.
Worked directly with the Marketing and Promotions department, the United States Tennis Association (USTA) and the Intercollegiate Tennis Association (ITA) partnerships.
Customer Service Rep for Wilson Advisory Staff Sponsored Pros as well as Junior Partial Sponsorship Players. Create orders, Set up players within our order entry system, maintain orders, and help create and maintain the new online order entry system.
Manager at the Wilson Store on site at the U.S. Open 2012 Tournament. Work included: Management of receipts, stocking of inventory, direction of personnel and on-site interaction with Wilson customers discussing products in the 2012 Wilson line
Racquet Sports Marketing InternJul 2011 to Sep 2011 Wilson Sporting Goods － IL
Worked on a daily schedule with the different departments within the Racquet Sports division.
Helped create specification sheets for all Wilson Tennis Racquets, Bags, Strings, and Accessories in the 2011 line.
Wrote blogs about Wilson athletes that were featured on online sports websites including CNN iReport, Ball Hyped, ESPN, BlogSpot, and Deadspin
Created videos for the Wilson YouTube page including a Wilson Tennis Workout video and Wilson Bag Challenge video
Worked for 3 weeks at the Wilson retail store on site at the U.S. Open 2011 Tournament.
Mix 94.5 Radio InternJan 2011 to May 2011 WLWR Radio Station － Champaign, IL
Wrote, produced, and broadcasted weekly segment called the "Illini Preview" -Promoted University of Illinois athletic events -Specifically promoted the Illinois Women's Tennis team -Included one self-conducted interview with a student-athlete.
Wrote, produced, and broadcasted original comedic segment called "One Minute Inside the Mind of a College Student" -Topics included: the movie "Bambi", a man with two hearts, and my love for salami.
Student Athlete Advisory Committee PresidentAug 2010 to Apr 2011 University of Illinois － IL
Selected by peers to represent teams on a campus committee charged with discussing issues concerning the welfare of student-athletes
Event day coordinator for 1st annual Jock Jams athletic charity fundraiser (2010) that raised $14,000 for Student Athletes Leading Social Change
Lead efforts to organize the 2nd annual Jock Jams athletic charity fundraiser (2011)
INASECTV Blogging InternMar 2010 to Aug 2010 INASECTV.com － IL
Responsible for writing weekly blog primarily about tennis using humor to excite people about the sport of tennis
Responsible for using online marketing skills to promote blog and grow site visits to the website
Garnered the most hits among interns in first 3 months
Offered paid blogging position following internship