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E-Commerce Specialist Resume Example

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E-COMMERCE SPECIALIST
Summary

Self-motivated, team driven individual focused on promoting positive outcomes and effective methods of efficiency. Customer care satisfaction. Seeking a position with a growing company where experience in shipping, receiving. coinciding, and e-commerce expertise in performing associates is utilized to harmonize the company's work process.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Results-driven E-Commerce bringing 2 years of related experience and seeking new position with room for advancement and career development. Capable of maintaining open communication with customers and handling concerns quickly to maximize satisfaction. Proficient in pricing and displaying customers for consistent sales.

Skills
  • Budget
  • Cherry Picker
  • Customer Care
  • Delivery
  • E-Commerce
  • Ecommerce
  • Inventory
  • Managing
  • Marketing
  • Excel
  • Word
  • Routing
  • Sales
  • Scheduling
  • Phone
  • Websites
  • Sales expertise
  • Shipment coordination
  • Marketing understanding
  • Customer service
  • Planning and coordination
  • MS Office
  • RFI Scanners
  • Organization
  • Operational improvement
  • Supervision
  • Problem resolution
  • Process improvement
  • Team building
  • Relationship development
  • Communications
  • Team management
Experience
E-Commerce Specialist|Weatherables - Groveport, OH|08/2017 - 02/2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Used excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Handled all aspects of business, including accounting, purchasing and web design.
  • Worked with vendors and supply distributors to negotiate bulk discounts.
  • Sold and shipped average of 15 items per week.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Performed site evaluations, customer surveys and team audits.
  • Sold and shipped average of 50 items per week.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Sold and shipped average of 50 items per week.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
Customer Service Associate|Weatherables - Groveport, OH|08/2017 - 02/2019
  • Ecommerce at Weatherables,Groveport, OH Excel Microsoft.
  • August 2017 - February 2019 Word.
  • Running daily logs, records and reports with excel Microsoft, Customer Care adding new products on our websites, managing campaigns, answer Sales customers questions through phone calls, emails, reviews.
  • Cherry Picker Overseeing all of our websites reviews.
  • Scheduling routing and Marketing preparing sales orders to arrive to the customers in a timely E-Commerce Specialist manner.
  • Returns Inventory.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Established membership loyalty, executing flawless customer retail account management.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Worked with managers to develop service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Reviewed account and service histories to identify trends and issues.
  • Oversaw warranty counseling process to manage expense controls.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Replenished shelves to maintain adequate merchandise levels.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Managed accurate and adequate cash stock and inventory balances.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Served needs of as many as 30 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Shipping and Receiving Clerk|Weatherables - Groveport , OH|08/2017 - 02/2019
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Sold and shipped average of 600 items per week.
  • Used excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
  • Worked with vendors and supply distributors to negotiate bulk discounts.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Inventory Specialist|Weagherables - Groveport , OH|08/2017 - 02/2019
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Verified prices and computed totals to complete accurate invoices.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Generated insights into purchasing decisions by analyzing and mapping data about sales trends and customer preferences.
  • Directed project planning and scheduling and actively participated in installations.
  • Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Resolved customer complaints immediately, escalating those that required additional assistance.
  • Coordinated inventory, stocking, and ordering.
  • Accurately entered data using excel and efficiently completed all paperwork.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Collaborated with store employees to promote retail traffic by constructing creative and appealing merchandise displays.
  • Utilized tracking systems and documentation to trace cargo on its route.
  • Assessed delivered contents against original orders.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Adhered to all confidentiality rules and guidelines when interviewing others.
  • Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Completed forecasts to determine needed inventory.
  • Secured items and packages for transport to alleviate damage.
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Meticulously maintained records to track adjustments, pallet audits and errors.
  • Set up purchasing program that kept up with changing customer demands.
  • Supervised warehouse personnel to provide operational guidance and ensure optimal inventory control and productivity.
  • Protected store assets with effective loss prevention strategies.
  • Performed scheduled inventory counts and supply audits.
  • Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies.
  • Reviewed selected addresses for quality control purposes and ascertained if these samples were acceptable.
  • Inserted security markers into or onto merchandise and tagged with pricing information.
  • Outlined production commitments and timetables using sales forecast information.
Supervisors|Shipping - Grove City, OH|12/2014 - 09/2017
  • Responsible for maintaining employee's attendance, disputing workloads evenly, schedule and prepare orders for delivery.
  • Assist management in establishing warehouse standards and procedures: advise of budget related needs: assist in the bid process for various supplies as required.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Led staff meetings for team of 60 to communicate daily directives.
  • Met with each associate to establish realistic monthly sales goals.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Automated office operations, managed client correspondence and tracked records.
  • Oversaw personnel recruitment, performance and scheduling.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Recruiter|Staffmark - Grove City, OH|12/2014 - 07/2017
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Planned and executed recruitment events to bring in area candidates.
  • Thoroughly explained employee handbook during new employee orientations.
  • Strategized client goal planning by developing successful customized recruitment strategies.
  • Compiled, modeled and analyzed key metrics on recruiting strategies and candidates.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Contacted all job applicants to inform of application status.
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Prepared and posted job opportunities on online job boards and monitored responses.
  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Worked with chief administrative officer to create new leadership development program.
  • Led recruitment team and trained, mentored and developed new advisors.
  • Organized applicant drug tests and obtained results.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
  • Streamlined client processes by delivering top candidates and managing hiring.
  • Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion.
Education and Training
Heights|ColGED
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Resume Overview

Companies Worked For:

  • Weatherables
  • Weagherables
  • Shipping
  • Staffmark

Job Titles Held:

  • E-Commerce Specialist
  • Customer Service Associate
  • Shipping and Receiving Clerk
  • Inventory Specialist
  • Supervisors
  • Recruiter

Degrees

  • GED

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