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e commerce specialist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Hardworking and passionate with strong organizational skills.
  • Eager to secure entry-level position.
  • Ready to help team achieve company goals.
  • Demonstrated success in directing and strengthening all aspects of online retail sales and service.
  • Proficient in business strategies, inventory coordination and successful promotions to enhance sales.
  • Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations.
  • Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
  • Dedicated with extensive knowledge of e-commerce platforms, payment processing and digital marketing.
  • Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions.
  • Highly organized and detail-oriented with in-depth understanding of competitive landscape.
  • Prosperous with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability.
  • Skilled in developing pricing and promotions and responding to customer inquiries and feedback.
  • Passionate about delivering quality products and services to customers and developing lasting relationships.
  • Available for weekend, evening and holiday shifts.
Skills

E-COMMERCE SKILLS

  • 1St Dibs
  • Amazon Seller Central
  • Back Market
  • Brookstone
  • eBay
  • Etsy
  • Newegg
  • Shopify
  • Walmart Seller Central
  • Filing Claims
  • Listings creation
  • Picking, Packing, Shipping
  • Package tracking
  • Inventory coordination

BASIC IT SKILLS

  • Windows
  • Mac
  • Linux
  • Troubleshooting/Diagnostic
  • PC installation
  • Printer installation
  • Networking (Wireshark)
  • Programming
  • Python
  • C++
  • Kali Linux
  • HTML, CSS, Javascript

CUSTOMER SERVICE SKILLS

  • Efficient in responding to all emails, messages and general inquiry
  • Microsoft office (Basic Skills in Excel and word)
  • Data Analysis
  • Pricing Structures & Pricing Adjustment
  • Administrative Support
  • Telephone Skills & People Skills
  • Active Listening
  • Financial Tracking
  • Customer Needs Assessments
  • Competitor Review
  • Analytics and SEO
  • Pricing Analysis
  • Effective Customer Communication
  • Merchandise Promotion
  • Filing

SOFTWARE KNOWLEDGE

  • Adobe
  • Fishbowl
  • Microsoft Office
  • ShipStation shipping software
  • Shipworks
  • Google Sheets
  • Google Ads
  • Quickbooks
  • Paint 3D
  • Skuvault
Education
New York City College of TechnologyThe City University of New York Brooklyn, NY. Expected in 2017 ā€“ ā€“ Associate : Applied Science, Computer Information Systems - GPA :

GPA: 3.57/4.0

  • Dean's List [Fall 2016]
Baruch College of The City University of New York New York, NY Expected in 08/2024 ā€“ ā€“ BBA : Computer Information Systems - GPA :

GPA 3.7/4.0
Certifications

CompTIA A+ Certified
Work History
Blackberry Farm - E-Commerce Specialist
, , Brookyln, NY 12/2018 - 08/2022
  • Maintained working knowledge of company products, services and promotions.
  • Educated and engaged customers through product demonstrations via video software.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Tracked inventory and reviewed retail trends with spreadsheets in order to make timely and proactive business decisions.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Completed up to sales and shipments every week.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Tracked inventory and reviewed retail trends with [Software] spreadsheets in order to make timely and proactive business decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Goodwill Industries Of Central Michigan's Heartland - E-Commerce Assistant
, , Brooklyn, NY 05/2015 - 08/2017
  • Processed and created freight labels.
  • Processed return labels and issued refunds.
  • Filed damaged claims.
  • Resolved customer issues.
  • Worked closely with UPS and FedEx Account Managers to resolve issues.
  • Apply complex software systems such as google cloud sheet, FedEx Ship Manager, ShipStation, Shipworks, Adobe Reader, Thunderbird, etc.
  • Expert in using UPS, USPS and FedEx technical website navigation.
  • Had access to extranet.
  • Send and receive high volumes of e-mails on a daily basis.
  • Follow up calls and emails on a daily basis to ensure continued customer satisfaction.
  • Tracked and maintained purchase orders, in a proper and effective manner.
  • Negotiated with vendors, carriers and customers regarding late delivery and cancellations.
  • Updated and maintained reports and systems, accurately.
  • Assisted with end-of-season sample management, sample sale coordination and visual rack management.
  • Prepared, edited and posted accurate and relevant web content and product descriptions.
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Amcs Group - Sales Associate Specialist
, , Jamaica, NY 05/2006 - 12/2014
  • Eight years of retail customer experience.
  • Assisted customers.
  • Ordered merchandise and track inventory.
  • Created displays.
  • Resolved problems and implemented solutions.
  • Provided IT and technical support by servicing computers and programming cash registers.
  • Answered phone and responded to customer inquiries.
  • Performed cashier duties.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
Additional Information
  • Interests in Cyber Security/Information Security.


  • Interests in Artificial Intelligence/Machine Learning.


  • I have tired to crete my own website.


  • Animal lover.


  • Car enthusiast


  • Video Gaming


  • Willing to Commute by bus or train, no matter the distance.


  • Fully Vaccinated

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Resume Overview

School Attended

  • New York City College of TechnologyThe City University of New York
  • Baruch College of The City University of New York

Job Titles Held:

  • E-Commerce Specialist
  • E-Commerce Assistant
  • Sales Associate Specialist

Degrees

  • Associate
  • BBA

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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