LiveCareer-Resume

e commerce personal shopper resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and Critical thinking Student committed to learning, developing skills in Law Enforcement and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled multitasker with superior work ethic, good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with resourceful approach.

Skills
  • Multitasking
  • Critical Thinking
  • Communication
  • Typing Skills
  • Efficient and Detail-Oriented
  • Research Skills
  • Technology
  • Adaptability
  • Empathy
  • Work Ethic
  • Problem-Solving
  • Collaboration
Work History
09/2021 to Current E-Commerce Personal Shopper Batteries Plus, Llc | Morehead City, NC,
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.
05/2020 to 08/2021 E-Commerce Personal Shopper Children's Hospital Of Philadelphia | Kennett Square, PA,
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consulted with customers on food selections and custom order requests.
11/2019 to 01/2020 Retail Customer Service Associate JCPenney | City, STATE,
  • Assisted 35-40 customers per shift, greeting with an upbeat attitude and welcoming voice
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Reviewed account and service histories to identify trends and issues
  • Helped customers sign up to join rewards for points to get coupons and apply for credit cards
  • Prepared, completed and processed customer account forms and database changes
  • Educated customers on special pricing opportunities and company offerings
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Helped customers with online orders, refunds, and exchanges on a daily bases.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Kept customer spaces clean, neat and organized for maximum appeal.
04/2017 to 11/2019 Food Service Worker Chick-fil-A | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Maintained customer satisfaction while handling Food product returns quickly and professionally
  • Preserved perfect attendance record for 2 and a half years
  • Engaged with customers to effectively build rapport and lasting relationships
  • Greeted customers at counter to fulfill requests and answer questions.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Expected in 12/2020 to to Associate Degree | Criminal Justice Texas Southmost College, Brownsville, TX, GPA:
  • Graduated with 3.56 GPA
  • Criminal Justice Association Member
Expected in 05/2018 to to High School Diploma | Hanna High School, Brownsville, TX, GPA:
  • Extracurricular Activities: Hanna High School Band
  • Graduated with 3.65 GPA

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Resume Overview

School Attended

  • Texas Southmost College
  • Hanna High School

Job Titles Held:

  • E-Commerce Personal Shopper
  • E-Commerce Personal Shopper
  • Retail Customer Service Associate
  • Food Service Worker

Degrees

  • Associate Degree
  • High School Diploma

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