Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Results-driven E-commerce Manager equipped with 18 years of web-based sales and marketing experience in online ordering. Maintains amiable communication with customers and rapidly addresses concerns to maximize satisfaction. Knowledgeable at pricing and displaying products for maximum sales conversions.

I am a very motivated worker, and a adapt to changes very well.

Skills
  • Accounting oversight
  • Shipment coordination
  • Pricing adjustment
  • Marketing understanding
  • Working collaboratively
  • Leadership
  • Organization
  • Supervision
  • Decision-making
  • Planning
  • Problem resolution
  • Teambuilding
  • Computer skills
  • Sales expertise
  • Project planning
Experience
E-Commerce Manager, 03/2019 - Current
Miele Princeton, NJ,
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Created, managed and automated orders and invoices using order management and invoicing software.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
E-Commerce Manager, 09/2017 - 03/2019
Miele Boston, MA,
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Customer Service Coordinator, 12/2004 - 09/2017
Kroger Columbia, MO,
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
Education and Training
High School Diploma: , Expected in 05/2006
-
Trimble High School - Glouster, OH
GPA:
: Early Childhood Education, Expected in
-
Ohio University - Athens, OH
GPA:
: Nursing, Expected in
-
Hocking College - Nelsonville, OH
GPA:

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Resume Overview

School Attended

  • Trimble High School
  • Ohio University
  • Hocking College

Job Titles Held:

  • E-Commerce Manager
  • E-Commerce Manager
  • Assistant Customer Service Coordinator

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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