e commerce manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Office Management and Administration Professional with 5 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Inventory coordination
Package tracking
Cost-benefit analysis
Discount negotiation
Client Relationship Development
Shipping management
Customer Service
Process Improvement
Organization
MS Office
Relationship Development
Team Building
Business Operations
Supervision
Project Organization
Team Management
Problem Resolution
Work History
E-commerce Manager, 01/XXX9 to 06/XXX9 Goodwill Industries Of Central Oklahoma – Midwest City, OK,
Analyzed catalogs and sample programs to successfully work with the marketing team to optimize online sales.
Developed a deep understanding of product offerings, demand and supply, inventory, re-stocking and distribution processes.
Documents product instructions/descriptions to go along with the product as well as the content required for various e- commerce websites.
Maintain the changing landscape of e-commerce rules and regulations, and edit listings accordingly.
Reviews advertising and promotional campaigns to optimize online retail stores.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
Tracked inventory and reviewed retail trends with [Software] spreadsheets in order to make timely and proactive business decisions.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Customer Service Representative, 08/XXX7 to 01/XXX9 Ferguson – Raleigh, NC,
Consulted with outside parties to resolve discrepancies and create effective solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Educated customers on promotions to enhance sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Project Coordinator, 02/XXX6 to 03/XXX7 G4s – Kihei, HI,
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
Tracked all hours and expenses to keep project on task and within budgetary parameters.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Gathered requirements for ongoing projects and organized details for management use.
Maintained project schedules by managing timelines and making proactive adjustments.
Oversaw productivity streams for ongoing and special projects.
Collaborated with project owners and team members to set ambitious but achievable goals.
Education
: Business Administration And Management, Expected in to BERGEN COMMUNITY COLLEGE - Paramus, NJ, GPA:
: Business Administration And Management, Expected in to WILLIAM PATERSON UNIVERSITY - Wayne, NJ, GPA:
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