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e commerce it project manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I am an awarded and energetic leader with ~10 years of professional experience delivering projects, programs and products that people love. My passions in technology and leadership combined with strengths in software development, data analysis and client relationship-building make me a strong asset in ensuring teams do the work right and do the right work. I am seeking to grow beyond my current job responsibilities as an IT Project & Program Manager. In my pursuit of career growth, I aspire to transition into a Product Manager role or assume a position where I can oversee a portfolio of strategic projects, programs, or PMO for an enterprise-level organization.

Skills
  • Cross-Functional Leadership
  • Strategic Planning
  • Short & Long-Term Roadmapping
  • Program Management
  • Performance Analytics
  • Financial Reporting
  • Vendor Management
  • Disaster Recovery/Business
    Continuity
  • Multi-Site Operations
  • Technology Requirements
  • Systems Analysis & Design
  • Product Lifecycle
  • Operational Efficiency
  • Customer Service
  • Public Speaking
Work History
E-Commerce/IT Project Manager, 04/2021 - Current
Ceridian Corporation Rosemont, CA,

Project and program manager responsible for web development in B2B, B2C, and D2C eCommerce markets across multiple regions. Key responsibilities include prioritization of requests, resource planning, and developing technical roadmaps to support flash sales for popular products such as the 40 oz Stanley quencher and other strategic initiatives.

  • Implemented and administered project portfolio management (PPM) methods to govern needs of multiple sites and programs with competing priorities.
  • Managed portfolio of 800+ eCommerce IT projects with a budget just over $1M from 2021-2023 YTD. Tools primarily included Smartsheet, Microsoft Teams, Tasks by Planner, and Sharepoint.
  • Coordinated large waterfall projects such as new site builds, and several Customer Service projects such as CRM migrations, 3rd party integrations and Ticketing system enhancements within Freshdesk, eDesk, Zendesk, and Oracle Service Cloud.
  • Canceled ~1 in 5 projects that did not align with strategic organizational goals and program KPIs.
  • Managed large projects and major incident response for eCommerce systems that experienced rapid growth where products sold out on Shopify within minutes. For example, the main direct-to-consumer (DTC) site had significant increases in sales (444%) and sessions (447%) in 2022 compared to the previous year, and as of February, there was a further increase in sales (820%) and sessions (823%).
  • Transformed engineering team of 8 from kanban to agile principles using Scrum framework in March 2022 and managed two groups working asynchronously with end-users over 44 sprint cycles that year.
  • Received company-wide recognition and "Thumbs Up" award for successfully managing a website launch project in 2021 with a budget of $60k and a cost variance of +39%.
Business Systems Analyst, 10/2019 - 06/2021
Randstad City, STATE,

Hired by Randstad as a temporary consultant to work with Wounded Warrior Project as a business systems analyst. Supported CRM and event management needs in Salesforce and Cvent alongside User Research/Metrics teams for programs and users across the WWP organization. Managed program portfolio and governed project intake to ensure teams were focused on where to make the most impact with appropriate effort.

  • Created technical documentation such as system diagrams and test scripts for a SFDC regression test suite using Confluence, Excel, Jira, Zephyr, and Flosum.
  • Established standard operating procedures that followed SDLC best practices, specifically agile methodology, for a team of 9 consisting of BSAs and Systems Admins.
  • Managed the systems migration of ~15 programs and departments from Salesforce Classic to Salesforce Lightning from kick-off to project close.
  • Collected API integration requirements for US Department of Veteran Affairs and WWP Salesforce system to streamline VA claims processing and cut time/costs.
  • Partnered with Legal on vendor assessment, procurement contract negotiations, and managed project implementation of SMS texting for ~500 employees for incident response and emergency escalations.
Product Technology Manager, 07/2013 - 10/2019
Web.com City, STATE,

Progressed through five distinct positions at Web.com, beginning as a Retention Specialist ll, responsible for assisting clients with product-related problems. Later, I moved into back-office support for SEO products, led special projects, and ultimately was promoted to lead a team of 13 developers and engineers overseeing SEO efforts. I then served as a Project Manager of Operations, collaborating across teams to improve customer and product support. My final promotion was to Product Technology Manager, where my primary objective was to streamline and unify proprietary and third-party software applications. All of my roles emphasized customer and product orientation while necessitating technical proficiency.


Dates for each role: Product Technology Manager from Jan 2019 - Oct 2019, Project Manager of Operations from Jan 2017 - Jan 2019, SEO Team Lead from May 2016 - Jan 2017, SEO Developer ll from May 2014 - May 2016, Retention Specialist ll from July 2013 - May 2014.

  • Demonstrated strong communication skills in executive c-level presentations, public speaking events, press releases, and as an educator.
  • Direct and indirect team leadership for teams consisting of 10 individuals to 800+ operations site employees.
  • Implemented agile/scrum framework on a development team of ~20 in less than 1 month, including daily standups, backlog grooming, pointing poker, sprint planning, sprint reviews, and sprint retrospectives. Tools included Jira, Trello, and asynchronous work expectations.
  • Led change management by creating project plans to migrate Products, Information Systems, and Users as a result of buyer & seller merges and acquisitions. Product Owner of said products in scope of migration.
  • Researched, wrote and proposed roadmap to consolidate and centralize all of Web.com's Infrastructure given homegrown and 3P software applications.
  • Wrote user stories, defined user acceptance criteria, and crafted test plans for in-house software applications. Conducted QA reviews prior to releases, oversaw manual UAT with stakeholders, and monitored automated service and unit tests with Selenium and Jenkins.
  • Tracked organization re-structure needs for Operations via advanced Excel functions that informed resource planning processes. Results were an organized approach to managing headcount and requisition reduction from 800+ employees to below ~500 employees without negative impact on Customer Service satisfaction and Quality Assurance.
  • Led expansion of an existing B2B SMS texting product to be used for BTC purposes with 4,000+ Premium Service clients.
  • Managed a small group of Project Leads to release an employee recognition program to 800+ employees throughout 5 site locations with goals to improve quality and customer satisfaction.
  • Elected Head of Agency Service Committee, another employee recognition program for employees in the Product department. Main duties included event management and heavy focus on diversity, equity, and inclusion.
  • Received company-wide recognition and "Red Dot" award for leading SEO team of 13 to save $418k in vendor costs, resulting in 850% ROI in 2016. My personal contributions included initiating the savings opportunity, training teammates, managing report trends, forecasting, and promoting the team's outstanding impact to senior leadership. Tasks included supervisory team management, data visualization and dashboards to represent information in Google Sheets.
  • Designed standard audit process for websites using Web.com's SEO online marketing products, including an on-page audit, link building profile checks/clean-ups, keyword research, and competitive analysis.
  • Developed and/or managed ~200 websites (client sites, social media pages, and blogs). Tools included CMSs, WordPress, Keyword planners, Facebook, Instagram, Pinterest, etc.
  • Advanced to handle escalations queue after demonstrating high call center performance, retaining customers with empathy, achieving a high number of closed upsells relative to peers, and asking for growth opportunities.
  • Trained new hires and coached peers on new products and services.
Education
Bachelor of Applied Science: IT Management, Expected in 2019
-
Florida State College At Jacksonville - Jacksonville, FL
GPA:
Status -
  • 3.87 GPA
  • President's List
  • Phi Theta Kappa honor society
  • Unsung Heroine award
  • STARS Computing Corp alumni
  • TEDx speaker

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Resume Overview

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • E-Commerce/IT Project Manager
  • Business Systems Analyst
  • Product Technology Manager

Degrees

  • Bachelor of Applied Science

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