e-Commerce Coordinator Resume Example
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E-COMMERCE COORDINATOR
Summary
Creative, passionate professional experienced in marketing and account management. Knowledgeable about e-commerce, social media and public relations.
Skills
Business Development, e-Commerce, marketing strategies, telecommunications, marketing, brand management, public relations
Experience
09/2015 to Current
e-Commerce CoordinatorCompany Name － City, State
- e-Commerce Coordinator for the National Hockey League (NHL).
- Responsible for compiling daily/weekly reports and providing insight by analyzing data based on current business trends.
- Lead on developing NHL marketing calendar in order to optimize site sales performance and/or promote team initiatives.
- Manage daily tracking of each business across metrics.
- Manage content for Shop.NHL.com; responsible for updating website with HTML and CSS changes on a daily basis.
- Responsible for managing graphic designer workload and writing briefs for design team to create NHL creative assets daily.
- Collaborate weekly with merchandising team to build marketing strategies around buying initiatives.
- Develop merchandise collections for use surrounding NHL initiatives, as well as company-wide merchandising programs.
- Work closely with E-mail Marketing team to develop and execute weekly campaigns.
05/2015 to 09/2015
Social Media SpecialistCompany Name － City, State
- Manage all customer inquiries & issues on Facebook and Twitter.
- Manage and rectify any concerns from Amazon customers with the goal of increasing LuckyVitamin's overall Amazon feedback rating.
- Manage all customer feedback left regarding LuckyVitamin website.
- Manage all customer reviews left on BizRate and Reseller Ratings.
02/2014 to 10/2014
Business Development Project ManagerCompany Name － City, State
- Managed day-to-day administrative specific project functions of the company within regards to campaign setups, either internal or external.
- Continuously interfaced with other employees, outside vendors, clients and business contacts.
- Effectively used good judgment and time management skills to ensure projects launch successfully.
- Worked directly for and closely with the Director of Business Development as well as Client Services, Account Executives and Operations teams to ensure successful project launches with little to no error.
- Generated proposals, agreements and addendums for both new and existing clients.
- Managed client campaigns from setup to launch, including assisting departments with related tasks such as script writing, drafting of customer care manuals, training documents, client email correspondence, reporting, and assigning of Toll Free Numbers.
09/2013 to 02/2014
Executive Assistant to the CEOCompany Name － City, State
- Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
- Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
- Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
- Maintained customer confidence and protect operations by keeping information confidential.
- Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
- Maintained office supply inventory by anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies and verifying receipt of supplies.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies Compiled proposals for potential new clients on an as needed basis.
07/2012 to 09/2013
Billing CoordinatorCompany Name － City, State
- Managed and coordinating accounts for the construction division of the company and meeting daily billing deadlines for numerous clients.
- Produced daily and monthly customer bills and reports, utilizing multiple in-house programs and databases.
- Cross-trained on producing daily and monthly reports for the locating division of the company, utilizing an in-depth ticket tracking system.
- Maintained relationships with customers through excellent personalized customer service and making sure all billing requests were met on a daily and timely basis.
Education and Training
May 2015
Master of Arts: Communication Public RelationsSouthern New Hampshire University － City, StateCommunication Public Relations GPA: 3.8
May 2011
Bachelor of Arts: International Studies Globalization, Development & Human Rights SpanishArcadia University － City, StateInternational Studies Globalization, Development & Human Rights Spanish Dean's List
VOLUNTEER EXPERIENCE
Forgotten Cats, Pottstown, PA (Fall 2017 – Present)
- Volunteer at local PetSmart location within their cat adoption center.
Kairos House and St. Columba
Homeless Shelters, Arcadia University, Glenside, PA (Spring 2010)
Arcadia University Study
Abroad - Dominica (Winter 2010)
- Worked with international students and
government aids to improve and advance the economic structure and
stability of the country through various subjects, including historical
studies.
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Resume Overview
School Attended
- Southern New Hampshire University
- Arcadia University
Job Titles Held:
- e-Commerce Coordinator
- Social Media Specialist
- Business Development Project Manager
- Executive Assistant to the CEO
- Billing Coordinator
Degrees
- Master of Arts : Communication Public Relations
Bachelor of Arts : International Studies Globalization, Development & Human Rights Spanish
