e commerce consultant resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Versatile, reliable, and efficient administrative professional with 12 years' experience supporting managers and executives to advance internal operations. Diversified skills include client relations, sales support, customer service, project management, and administrative support. Excellent phone skills and digital communication skills.
Skill Highlights
  • Strong problem solver
  • Workers' compensation knowledge
  • Exceptional customer service
  • Account Management
  • English/Spanish fluency
  • Microsoft Office
  • Oracle CRM
  • Peachtree Financial Solutions
  • SAP and Demandware
  • EMR Software  
  • Quickbooks
Los Angeles Trade Tech College , Expected in 2005 : - GPA :
  • Cosmetology License
  • Advanced Coursework inBusiness Administration and Management
City of Angeles Los Angeles, CA Expected in High School Diploma : - GPA :
NYX Professional Makeup - E-Commerce Consultant
City, STATE, 2016 - Current
  • Maintained up-to-date knowledge of online policies regarding payments, returns, exchanges, refunds and replacements.
  • Set up new customers with access to our Pro Account Program in Demandware and SAP.
  • Handle customer inquiries both incoming calls and by email.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
Galen MD Healthcare Software - Project Manager/Sales
City, STATE, 2011 - 10/2015
  • Trained new clients by providing knowledge of EMR software.
  • Implemented new processes and systems for improving customer service satisfaction.
  • Organized weekly sales reports for the sales department to track product success.
  • Served as corporate liaison with Galen MD Systems for support issues.
  • Coordinated with developers and system engineers to fix application defects.
  • Responsible for maintaining updated reports on resolved bugs.
  • Analyze test specifications and perform manual testing.
Proactive Work Health Services - Sales Support / Marketing
City, STATE, 03/2007 - 11/2010
  • Coordinates and participates in strategic planning aimed at reducing the incidence of worker's compensation-related injuries on campus.
  • Oversee and ensure an efficient records maintenance system for workers compensation claims and related information, data and activities.
  • Set up client with access to our system Galen MD Software.
  • Arranged and directed marketing health events.
  • Performs miscellaneous job-related duties as assigned.

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Resume Overview

School Attended

  • Los Angeles Trade Tech College
  • City of Angeles

Job Titles Held:

  • E-Commerce Consultant
  • Project Manager/Sales
  • Sales Support / Marketing


  • High School Diploma

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