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E-Commerce Assistant Resume Example

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JT
E-COMMERCE ASSISTANT
Professional Summary

I am a results driven professional with over four years of experience in sales, marketing, and customer service. I work well independently and in fast-paced environments with minimal supervision. The training and tasks I have performed for my employers have helped me further develop my problem solving, analytical, and organizational skills, and have prepared me for a role as a sales coordinator.

Work History
Company Name - E-Commerce AssistantCity, State11/2020 - Current
  • I key and book orders for products, marketing materials, repair parts in our online software and systems, approximately 400 to 500 per month.
  • I communicate with customers via telephone, online chat, and email to update and provide information on order lead times and status updates; and respond to questions and complaints about products, policies, and shipping methods.
  • I create and record detailed notes on interactions with customers, internal staff, and carriers to coordinate order fulfillment and answer customer inquiries.
  • I create order count reports for my team to share with the customer service department to update managers and colleagues on the team's progress.
  • I achieve short and long-term business objectives by analyzing customer feedback for process improvements.
Company Name - RealtorCity, State01/2017 - 02/2021
  • I advised clients on current market trends and real estate transaction processes like loan qualification and closing.
  • I reviewed local real estate listings with buyer-clients and seller-clients to assess their objectives and develop a well thought plan to meet them.
  • I completed comparative market analyses to accurately price real estate to be listed and sold on multiple websites and the Multiple Listing Service.
  • I utilized creative marketing strategies like bi-weekly open houses and circle prospecting to attract potential home buyers to my real estatelistings.
  • I advised and assisted clients with completing state and company required contracts and disclosures for transactions.
  • I scheduled inspections, surveys, and closing proceedings on behalf of my clients.
  • I negotiated transaction terms between buyers, sellers and their agents to ensure the steady flow of communication.
Company Name - Sales & Marketing Coordinator City, State07/2017 - 10/2020
  • I communicated with 100 to 200 customers and sales prospects weekly and used follow-up techniques to handle a wide variety of customer service and sales related inquiries.
  • I made sales calls to solicit business from retailers and distributors across the US.
  • I determined customer and prospect needs based on feedback, offered product and service solutions, and overcame objections with consultative sales techniques.
  • I maintained detailed records of all exchanges with customer accounts in CRM software.
  • I processed customer orders and marketing requests in Quickbooks and other company software, and worked closely with multiple departments to ensure their fulfillment.
  • I used Microsoft Office programs to track order fulfillment, prepare sales sheets, complete required vendor documentation for retail customers, and new product presentations.
  • I coordinated with sales team to prepare presentations and exhibit products and services at national and regional trade shows.
  • I distributed sales and marketing materials to key customer accounts to solicit business and feedback.
  • I assisted with product development by testing products and recording product specifications to include in marketing materials
  • I spearheaded ad-hoc projects for the sales, marketing, and product development teams to improve processes and company offerings.
Company Name - CashierCity, State07/2015 - 02/2017
  • I recorded, entered, and checked completed orders for accuracy and bagged meals for easy carrying.
  • I operated cash registers and credit card reader sto collect and process customer payments.
  • I resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • I wiped counters, washed and sanitized equipment to maintain clean food prep areas.
  • I scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • I prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • I replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • I checked bills with special pens to spot and refuse counterfeit currency.
Skills
  • Data Entry
  • Database & Project Management
  • Microsoft Office
  • Administrative Support
  • Interpersonal Communication
  • Product and Quality Control Testing
  • Critical Thinking
Education
12/2015
University Of North Carolina At Greensboro
City, State
Bachelor of Arts: History
References

Available upon request.

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Resume Overview

School Attended

  • University Of North Carolina At Greensboro

Job Titles Held:

  • E-Commerce Assistant
  • Realtor
  • Sales & Marketing Coordinator
  • Cashier

Degrees

  • Bachelor of Arts : History

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