E-Commerce Assistant Resume Example
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E-COMMERCE ASSISTANT
Professional Summary
I am a results driven professional with over four years of experience in sales, marketing, and customer service. I work well independently and in fast-paced environments with minimal supervision. The training and tasks I have performed for my employers have helped me further develop my problem solving, analytical, and organizational skills, and have prepared me for a role as a sales coordinator.
Work History
Goodwill Industries Of Central Michigan's Heartland - E-Commerce AssistantJackson , MI11/2020 - Current
- I key and book orders for products, marketing materials, repair parts in our online software and systems, approximately 400 to 500 per month.
- I communicate with customers via telephone, online chat, and email to update and provide information on order lead times and status updates; and respond to questions and complaints about products, policies, and shipping methods.
- I create and record detailed notes on interactions with customers, internal staff, and carriers to coordinate order fulfillment and answer customer inquiries.
- I create order count reports for my team to share with the customer service department to update managers and colleagues on the team's progress.
- I achieve short and long-term business objectives by analyzing customer feedback for process improvements.
Windermere Real Estate - RealtorAdelaide , CA01/2017 - 02/2021
- I advised clients on current market trends and real estate transaction processes like loan qualification and closing.
- I reviewed local real estate listings with buyer-clients and seller-clients to assess their objectives and develop a well thought plan to meet them.
- I completed comparative market analyses to accurately price real estate to be listed and sold on multiple websites and the Multiple Listing Service.
- I utilized creative marketing strategies like bi-weekly open houses and circle prospecting to attract potential home buyers to my real estate listings.
- I advised and assisted clients with completing state and company required contracts and disclosures for transactions.
- I scheduled inspections, surveys, and closing proceedings on behalf of my clients.
- I negotiated transaction terms between buyers, sellers and their agents to ensure the steady flow of communication.
Four Seasons Hotels Inc - Sales & Marketing Coordinator Vail , CO07/2017 - 10/2020
- I communicated with 100 to 200 customers and sales prospects weekly and used follow-up techniques to handle a wide variety of customer service and sales related inquiries.
- I made sales calls to solicit business from retailers and distributors across the US.
- I determined customer and prospect needs based on feedback, offered product and service solutions, and overcame objections with consultative sales techniques.
- I maintained detailed records of all exchanges with customer accounts in CRM software.
- I processed customer orders and marketing requests in Quickbooks and other company software, and worked closely with multiple departments to ensure their fulfillment.
- I used Microsoft Office programs to track order fulfillment, prepare sales sheets, complete required vendor documentation for retail customers, and new product presentations.
- I coordinated with sales team to prepare presentations and exhibit products and services at national and regional trade shows.
- I distributed sales and marketing materials to key customer accounts to solicit business and feedback.
- I assisted with product development by testing products and recording product specifications to include in marketing materials
- I spearheaded ad-hoc projects for the sales, marketing, and product development teams to improve processes and company offerings.
Bass Pro Shops - CashierGrandville , MI07/2015 - 02/2017
- I recorded, entered, and checked completed orders for accuracy and bagged meals for easy carrying.
- I operated cash registers and credit card reader sto collect and process customer payments.
- I resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- I wiped counters, washed and sanitized equipment to maintain clean food prep areas.
- I scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- I prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- I replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- I checked bills with special pens to spot and refuse counterfeit currency.
Skills
- Data Entry
- Database & Project Management
- Microsoft Office
- Administrative Support
- Interpersonal Communication
- Product and Quality Control Testing
- Critical Thinking
Education
12/2015
University Of North Carolina At Greensboro
City, State
Bachelor of Arts: History
References
Available upon request.
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Resume Overview
School Attended
- University Of North Carolina At Greensboro
Job Titles Held:
- E-Commerce Assistant
- Realtor
- Sales & Marketing Coordinator
- Cashier
Degrees
- Bachelor of Arts : History
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