Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
A professional position where I can work independently or in a group setting utilizing my computer and various other skills to assist with an employer's mission.
  • Customer service-oriented
  • Cash register familiarity
  • People-oriented
  • Retail merchandising specialist
  • Technical aptitude
  • Basic administrative knowledge
  • Detail-oriented
  • Superior organization ability
  • Sales experience
  • Data entry
  • Goal-oriented
  • Excellent communication skills
  • Friendly demeanor
  • Outstanding interpersonal skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent
  • Credit card processing
  • Strategic sales knowledge
Work History
01/2012 to Current E-Commerce Assistant E. & J. Gallo Winery | Salinas, CA,
  • Answered questions regarding the store and its merchandise.
  • Maintained records related to online sales.
  • Prepared sales packing slips.
  • Pulling and shipping of online customer orders.
  • Helped online and brick and mortar stores customers with questions, problems and complaints through email contact and via telephone.
  • Responsible for photography of merchandise on mannequins.
  • Utilization of Photoshop CS5 to edit photographs of merchandise.
  • Stocked shelves and supplies and organization of online store location.
  • Verified that all customers received receipts for purchases.
  • Developed positive online customer relationships through friendly communication and excellent service.
10/2011 to 01/2012 Cashier St. Luke's Of Kansas City | Smithville, MO,
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
02/2006 to 06/2008 OTBTV12 Racing Information Supervisor Capital District Regional Off Track Betting | City, STATE,
  • Supervision of data entry clerks for OTBTV12.
  • Scheduling of OTBTV12 data entry operators.
  • Implementation and troubleshooting of Inscriber Infocaster TV signage computer program.
05/2004 to 02/2006 General Character Key Operator Capital District Regional Off Track Betting | City, STATE,
  • Entry of horse racing information into computer systems CG2000 and Infocaster for television display.
  • Working with crawls, rolls, page layouts, and graphic displays used on Capital OTB cable channel.
  • Programming of racing entries for television.
05/2001 to 05/2004 Mutuels Clerk Capital District Regional Off Track Betting | City, STATE,
  • Distribution of racing information to OTB print shop for mass reproduction.
  • Assisting branches and parlors throughout the tri-state area with customer ticketing and other issues.
  • Entry of horse-racing information into United Tote Computer Terminals transmitted to all parlors and Phone-A-Bet.
  • Provided local media outlets with hour
05/1996 to 10/1996 Phone-A-Bet Operator Capital District Regional Off Track Betting | City, STATE,
  • Taking customers bets over the telephone betting system and entering bets into accounts.
  • Informing customers of changes in the horse-racing programs.
  • Providing race results to Phone-A-Bet customers.
Expected in Did Not Graduate N/A | Computer Integrated Software Spencer's Business and Technical Institute, Schenectady, NY GPA:
Classes that consisted of business related subjects. Gained experience with MS Office programs, machine transcription, word processing, and payroll procedures.
Expected in 1994 GED | New York State Department Of Education, Albany, NY GPA:
General Education Diploma

  • Word processing
  • Accurate and detailed
  • Articulate and well-spoken
  • Independent worker
  • Maintains confidentiality
  • Flexible
  • Works well under pressure
  • Dedicated team player
  • Cash register operations
  • Exceptional customer service
  • Opening and closing procedures
  • Inventory management
  • Shipment processing
  • Fashion knowledge
  • Adapt to diverse groups
  • Excellent people skills
  • Able to persuade others effectively
  • Problem-solving skills
  • Social perceptiveness

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Resume Overview

School Attended

  • Spencer's Business and Technical Institute
  • New York State Department Of Education

Job Titles Held:

  • E-Commerce Assistant
  • Cashier
  • OTBTV12 Racing Information Supervisor
  • General Character Key Operator
  • Mutuels Clerk
  • Phone-A-Bet Operator


  • N/A
  • GED

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