Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
A professional position where I can work independently or in a group setting utilizing my computer and various other skills to assist with an employer's mission.
Skills
Customer service-oriented
Cash register familiarity
People-oriented
Retail merchandising specialist
Technical aptitude
Basic administrative knowledge
Detail-oriented
Superior organization ability
Sales experience
Data entry
Goal-oriented
Excellent communication skills
Friendly demeanor
Outstanding interpersonal skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Multi-line phone talent
Credit card processing
Strategic sales knowledge
Work History
01/2012 to CurrentE-Commerce AssistantE. & J. Gallo Winery | Salinas, CA,
Answered questions regarding the store and its merchandise.
Maintained records related to online sales.
Prepared sales packing slips.
Pulling and shipping of online customer orders.
Helped online and brick and mortar stores customers with questions, problems and complaints through email contact and via telephone.
Responsible for photography of merchandise on mannequins.
Utilization of Photoshop CS5 to edit photographs of merchandise.
Stocked shelves and supplies and organization of online store location.
Verified that all customers received receipts for purchases.
Developed positive online customer relationships through friendly communication and excellent service.
10/2011 to 01/2012CashierSt. Luke's Of Kansas City | Smithville, MO,
Greeted customers in a timely fashion while quickly determining their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
02/2006 to 06/2008OTBTV12 Racing Information SupervisorCapital District Regional Off Track Betting | City, STATE,
Supervision of data entry clerks for OTBTV12.
Scheduling of OTBTV12 data entry operators.
Implementation and troubleshooting of Inscriber Infocaster TV signage computer program.
05/2004 to 02/2006General Character Key OperatorCapital District Regional Off Track Betting | City, STATE,
Entry of horse racing information into computer systems CG2000 and Infocaster for television display.
Working with crawls, rolls, page layouts, and graphic displays used on Capital OTB cable channel.
Programming of racing entries for television.
05/2001 to 05/2004Mutuels ClerkCapital District Regional Off Track Betting | City, STATE,
Distribution of racing information to OTB print shop for mass reproduction.
Assisting branches and parlors throughout the tri-state area with customer ticketing and other issues.
Entry of horse-racing information into United Tote Computer Terminals transmitted to all parlors and Phone-A-Bet.
Provided local media outlets with hour
05/1996 to 10/1996Phone-A-Bet OperatorCapital District Regional Off Track Betting | City, STATE,
Taking customers bets over the telephone betting system and entering bets into accounts.
Informing customers of changes in the horse-racing programs.
Providing race results to Phone-A-Bet customers.
Education
Expected in Did Not GraduateN/A | Computer Integrated SoftwareSpencer's Business and Technical Institute, Schenectady, NYGPA: Classes that consisted of business related subjects. Gained experience with MS Office programs, machine transcription, word processing, and payroll procedures.
Expected in 1994GED | New York State Department Of Education, Albany, NYGPA: General Education Diploma
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