LiveCareer-Resume

e commerce account manager resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Demonstrated expertise in team leadership and development. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills through training. - REFS upon request -

Skills
  • Microsoft Office (7 years)
  • Upselling
  • Relationship Management
  • Conflict Management
  • Event Planning
  • Microsoft Excel
  • Workday (Less than 1 year)
  • Sales Support
  • French - Expert
  • Search Engine Optimization (SEO)
  • Business Planning
  • Digital Strategy
  • Marketing Management
  • Customer Relationship Management (CRM)
  • HubSpot Sales Hub
Education and Training
Thompson River University Kamloops, BC Expected in 06/2025 Bachelor of Arts : Entrepreneurship - GPA :
Thompson River University Kamloops, BC Expected in 06/2022 Associate of Arts : Communications, Culture, And Journalism Studies - GPA :
  • 3.3 GPA
  • Honor Roll Year Sem 1, Year 2 Sem 2
Dakota Collegiate Winnipeg, MB, Expected in 06/2020 High School Diploma : - GPA :
St. Paul's High School Winnipeg, MB, Expected in 12/2018 High School Diploma : - GPA :
Experience
Hp Inc - E-Commerce Account Manager
Olympia, WA, 01/2023 - Current

• Supporting clients via consultations regarding e-commerce platform solutions on locations like Zoom, Google Meets, Microsoft Teams and etc.

• Providing 1:1 support building and launching a customized online store

• Providing neutral advice in the e-commerce consultation process for small and medium sized businesses (SME’s)

• Working with eligible small and medium size businesses (SME’s) to develop digital adoption plans tailored to their needs

• Offering support within the e-commerce cyber security, readiness planning and digital marketing frameworks

• Receiving training from both corporate and platform partners such as: Bookmark, Fresh-books, Facebook, Google, Light-speed, MasterCard, Shopify and Square online equipping myself to support small businesses with growing their business online

• Navigating the CRM tool (HubSpot) for everything related to customer relations

Capital Vacations - Bilingual Customer Service Representative
Lawrenceville, GA, 02/2022 - 08/2022
  • Handled translation calls with open and clear communication skills to quickly get to the root of each issue.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Practiced advanced foreign-language abilities to support customers' needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Progressive - Customer Service Representative
Chattanooga, TN, 12/2021 - 02/2022
  • Working in a fast paced environment with the management team to stay updated on product knowledge
  • Staying updated on any changes in company policies
  • Making a positive impact on the companies bottom line by problem-solving and turning frustrated clients into repeating customers.
Teleperformance - Client Operations Representative
City, STATE, 02/2021 - 12/2021
  • Answer incoming calls identify customer needs and route calls to specialized departments as necessary
  • Maintain a high level of professionalism and build a positive rapport with each customer
  • Respond to customer questions and objections utilizing establish service de-escalation techniques
  • Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies while making a positive impact on the companies bottom line by problem- solving and turning frustrated clients into repeating customers
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Concentrix - T1 Technical Support/Sales Representative
City, STATE, 10/2020 - 02/2021
  • Greet customers in a courteous, friendly, and professional manner
  • Listen attentively to customer needs and concerns; provide accurate information pertaining to order placements, delivery and shipping inquiries
  • Demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance
  • 100% English calls
  • Strong KPI scores
Languages
French :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Thompson River University
  • Thompson River University
  • Dakota Collegiate
  • St. Paul's High School

Job Titles Held:

  • E-Commerce Account Manager
  • Bilingual Customer Service Representative
  • Customer Service Representative
  • Client Operations Representative
  • T1 Technical Support/Sales Representative

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma
  • High School Diploma

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