Duty Free Representative ( Salesperson ) Resume Example King Power Duty Free

DUTY FREE REPRESENTATIVE ( SALESPERSON )

Professional Summary

Retail Sales Associate with more than 3 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

Skills

Work History

Duty Free Representative ( Salesperson ), 02/2010 to 02/2013
King Power Duty Free – Suvarnabhumi International Airport

Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.

Spa Receptionist, 09/2013 to 11/2014
Akaryn Resort & Spa Samui – Koh Samui, Sutatthani, Thailand

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Communicated all client reservations to appropriate staff.
Followed through with client requests in a timely manner.
Managed all front desk tasks, including the maintenance of client records and lab data.
Entered client information into the databases quickly and with minimal errors.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Processed guest credit card information for spa services.
Served as a primary point of contact for members and guests for information on spa products and services.
Maintained a solid knowledge base of all spa and resort products and services.
Prepared first time guests over the phone for their selected services.
Handled guest complaints calmly and professionally.
Recorded inventory sales into the spa's weekly income report.

Spa Receptionist, 12/2014 to 11/2016
Eranda Herbal Spa – Koh Samui, Surratthani, Thailand

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Led comprehensive spa tours for new members.
Anticipated spa and salon guest concerns and addressed them immediately.
Consistently followed all required protocols for scheduling spa appointments.
Served as a primary point of contact for members and guests for information on spa products and services.
Maintained a solid knowledge base of all spa and resort products and services.
Refilled professional spa products as necessary.
Maintained expert knowledge and awareness of spa appointment availability.
Communicated any relevant schedule changes to the spa supervisor.
Recorded inventory sales into the spa's weekly income report.
Communicated all client reservations to appropriate staff.
Handled guest complaints calmly and professionally.

Education

Bachelor of Arts: Business English , 2009
Uttaradit Rajabhat University - Uttaradit, Thailand

High School Diploma: 2006
Uttaradit School - Uttaradit, Thailand

Resume Overview

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