Responsible Department Manager with excellent communication skills demonstrated by eleven years of experience in health care. Seeking a position to utilize and expand my knowledge and skills.
Organization, Interpersonal Communication Skills, Multi-tasking, Accounts Receivable, Inventory, Typing, Filing, Correspondence, Multi-line Telephones, Accurate Cash Handling, Microsoft Operating Systems
Business Computer Training Institute (BCTI): Certificate for Administrative Assistant.
02/2013 to Current
Durable Medical Equipment (DME) ManagerSound Health Medical － Tacoma, WaManage 9 employees and store front, create policies and procedures, conduct department meetings, give reviews, training, scheduling, time and attendance, meet with COO and other department heads for problem solving, handle customer service issues, inventory control and ordering, merchandising, procure authorizations through managed care plans, Medicare, Medicaid, Labor and Industries, TriCare, and commercial plans, work with case managers, physical and occupation therapists, clinical staff, and families to provide medical equipment in the home setting, process orders, collect copay's, create forms, multi line phone system.
12/2008 to 02/2013
Customer Service Rep & Accounts ReceivableKirk's/Care Health Solutions － Lacey, WAMobility Specialist (group 1), Document Specialist, payment posting for managed care, Medicare, Medicaid, TriCare, commercial insurance and customers, authorizations for managed care, Medicare, Medicaid, TriCare, and commercial insurances, billing rentals, process refunds, denials, print and send secondary claims, create sales orders, intake, customer service, sales, cash handling, merchandising, safety committee.
10/2005 to 05/2008
Department Support Assistant 1 & Patient Account RepresentativeFranciscan Health Systems － Tacoma, WaAccounts Receivable, reconciliation ($200,000 to $500,000 monthly), maintain patient accounts, bill Medicare part B RIM drugs, customer service by phone, process refunds, prepare deposits for DME store and 3 pharmacies, order supplies.