Dunkin Donuts Assistant Manager resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivated Shift leader/ assistant manager with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

  • Sales Monitoring
  • Product and Service Knowledge
  • Administration and Reporting
  • Recruitment and Hiring
  • Managing Operations and Efficiency
  • Hiring and Training
  • Verbal and Written Communication
  • Problem Resolution
  • Employee Coaching and Motivation
  • Team Building
  • Staff Training
  • Employee Development
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Training and Development
  • Team Leadership
Education and Training
Mystic Valley Regional Charter School Malden, MA, Expected in 06/2021 High School Diploma : - GPA :
Gpm Investments - Dunkin Donuts Assistant Manager
Townsend, DE, 07/2022 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Reviewed leases to guarantee proper level of service for tenants.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Managed and motivated [Number] employees.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Assisted with planning and developing company initiatives and projects.
  • Followed [Job Title] advice to improve leadership and supervisory skills.
  • Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Dunkin Donuts - Dunkin Donuts Shift Leader
City, STATE, 02/2020 - 07/2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Checked orders for quality and completeness.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assessed reports and adjusted workflows to realign with targets.
  • Guided staff on implementing promotions and marketing programs.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
Dunkin Donuts - Dunkin Donuts Crew Worker
City, STATE, 11/2017 - 03/2020
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Maintained order of customer and crew member work areas.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Totaled bills, accepted payments and returned change.
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Stocked shelves and cases with new or transferred items.
  • Served food quickly for positive guest experiences.
  • Assisted patrons in making menu selections.
  • Assisted management with inventory control and stock ordering.
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.

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Resume Overview

School Attended

  • Mystic Valley Regional Charter School

Job Titles Held:

  • Dunkin Donuts Assistant Manager
  • Dunkin Donuts Shift Leader
  • Dunkin Donuts Crew Worker


  • High School Diploma

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