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dunkin donuts resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Credit and cash transactions
  • Scanner operations
  • POS systems
  • Loss prevention
  • Customer assistance
  • Security monitoring
  • Liquor regulations and compliance
  • Cash management
  • Issue resolution
  • Cash counting machine operations
  • Payment processing
  • Staff mentoring
  • Cash drawer balancing
  • Product recommendations
  • ID verification
  • Merchandise restocking
  • Customer greeting
  • Cash register operation
  • Customer order recording
  • Coin counting
Experience
Dunkin Donuts, 03/2010 to Current
Pizza HutMoline, IL,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with [Job title] to increase sales by [Number]% over [Timeframe] period.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assistant Manager, 05/2004 to 02/2010
Friendship Village Retirement CommunityDayton, OH,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Dishwasher, 09/2000 to 02/2004
St.johns ClubCity, STATE,
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
  • Organized clean utensils in storage bins for servers to access easily.
  • Assisted [Job title]s with [Task] and [Task] upon dishwashing completion and during peak meal times.
  • Completed all assigned prep work ranging from [Action] to [Action].
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through [Technique] and [Technique].
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Routinely partnered with other staff members to complete [Type] and [Type] daily tasks to maintain cleanliness and [Result].
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor, [Task] and [Task] to reduce accidents and sanitize.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Built customer loyalty by providing sparkling clean dishes and helping [Job title] with special requests.
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
  • Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
  • Carried out various kitchen maintenance, including [Task] and [Task].
  • Studied methods of coworkers, successfully learning skills such as [Skill] and [Skill].
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
Education and Training
High School Diploma: , Expected in 06/2005
Bishop Connolly - Fall River, MA
GPA:

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Resume Overview

School Attended

  • Bishop Connolly

Job Titles Held:

  • Dunkin Donuts
  • Assistant Manager
  • Dishwasher

Degrees

  • High School Diploma

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