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Dunkin Donuts Resume Example

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DUNKIN DONUTS
Summary
Skills
  • Credit and cash transactions
  • Scanner operations
  • POS systems
  • Loss prevention
  • Customer assistance
  • Security monitoring
  • Liquor regulations and compliance
  • Cash management
  • Issue resolution
  • Cash counting machine operations
  • Payment processing
  • Staff mentoring
  • Cash drawer balancing
  • Product recommendations
  • ID verification
  • Merchandise restocking
  • Customer greeting
  • Cash register operation
  • Customer order recording
  • Coin counting
Experience
Dunkin Donuts, Baker,assistant manager , March 2010-CurrentMiddletown , RI
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for [Product or Service] and issued receipts.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Assisted negotiation with vendors and suppliersto reduce cost by [Number]%.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with [Job title] to increase sales by [Number]% over [Timeframe] period.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assistant Manager, Hess express , May 2004-February 2010Seekonk, MA
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Dishwasher, St.johns club, September 2000-February 2004Fall River, MA
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
  • Organized clean utensils in storage bins for servers to access easily.
  • Assisted [Job title]s with [Task] and [Task] upon dishwashing completion and during peak meal times.
  • Completed all assigned prep work ranging from [Action] to [Action].
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through [Technique] and [Technique].
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Routinely partnered with other staff members to complete [Type] and [Type] daily tasks to maintain cleanliness and [Result].
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor, [Task] and [Task] to reduce accidents and sanitize.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Built customer loyalty by providing sparkling clean dishes and helping [Job title] with special requests.
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
  • Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
  • Carried out various kitchen maintenance, including [Task] and [Task].
  • Studied methods of coworkers, successfully learning skills such as [Skill] and [Skill].
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
Education and Training
High School DiplomaBishop Connolly, , Fall RiverMAJune 2005
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Resume Overview

Companies Worked For:

  • Baker,assistant manager
  • Hess express
  • St.johns club

School Attended

  • Bishop Connolly

Job Titles Held:

  • Dunkin Donuts
  • Assistant Manager
  • Dishwasher

Degrees

  • High School Diploma

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