Driven individual with 11 years of retail grocery experience. Extremely fast learner with outstanding interpersonal and communication skills, exceptional ability to multitask, great problem-solving techniques and a strong attention to detail. Seeking an entry-level position to utilize my knowledge of human resources and computer technology skills with a growing company that offers the opportunity for career advancement.
Exceptional customer service
Cash register operations
Proficient in cash management
Attention to detail
Ability to work well with others as well as independently
DSD INVENTORY CLERK09/2011
to Current Publix Supermarkets – Montgomery,
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Liaised with vendors to order and maintain inventory of desired store product.
Establish strong vendor relationships to maintain and support the business.
Complete stock orders and manage inventory levels.
ASSISTANT CUSTOMER SERVICE MANAGER01/2007
to 08/2008 Publix Supermarkets – Montgomery,
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls business needs.
Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
CUSTOMER SERVICE STAFF07/2005
to 12/2006 Publix Supermarkets – Montgomery,
Cultivated a customer-focused shopping environment by greeting and responding to customers in a friendly manner.
Operated a POS system to itemize and complete customer purchases.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Master of Science: Human Resources ManagementTroy University-
Bachelor of Science: Computer Information SystemsAlabama State University-