Driver/Shift Leader Manager Resume Example
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DRIVER/SHIFT LEADER MANAGER
Summary
I have 15+ years in customer service. Fast food, cleaning and organizing work areas. I have leadership experience. Work well with others and love to interact with my patients and/or customers.
Skills
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Experience
Vince Holding Corp.Livermore , CADriver/Shift Leader Manager04/2017 to Current
- Planned optimal routes to minimize delays and maximize time efficiency.
- Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Maintained clean safety record with no accidents or incidents.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
- Coordinated with team members and remained flexible in work scheduling.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Consulted with customers to gain feedback and address concerns with products or services.
- Delivered goods and services to customers on time and in excellent condition.
Redpeak PropertiesArvada , COKey Holder03/2015 to 09/2017
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
First Watch RestaurantsLancaster , PAHousekeeper06/2013 to 12/2015
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Swept and damp-mopped private stairways and hallways.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Provided deep cleaning services for areas in need of additional sanitation.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Set up and cleaned banquet and conference rooms.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Organized supplies for efficient use based on expected customer needs.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Kept utility sink rooms in clean, neat and orderly condition.
- Collected trash from premises and removed to designated areas to alleviate bad odors.
Meyer DairyCity , STATECashier08/2010 to 07/2012
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
Education and Training
BBA:Healthcare Management Expected in 01/2023American InterContinental University, City, State
GED07/2009Lanier Tech Adult Learning Center, City, State
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Resume Overview
School Attended
- American InterContinental University
- Lanier Tech Adult Learning Center
Job Titles Held:
- Driver/Shift Leader Manager
- Key Holder
- Housekeeper
- Cashier
Degrees
- BBA : Healthcare Management Expected in 01/2023
GED 07/2009
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