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Driver/Shift Leader Manager Resume Example

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DRIVER/SHIFT LEADER MANAGER
Summary

I have 15+ years in customer service. Fast food, cleaning and organizing work areas. I have leadership experience. Work well with others and love to interact with my patients and/or customers.

Skills
  • Team leadership, training and development
  • Small group leadership
  • Store operations leadership
  • Managerial experience
  • Leadership trained
  • Cross-functional team leadership
  • Staff leadership
  • Issue resolution
  • POS systems
  • Security monitoring
  • Merchandise restocking
  • Customer greeting
  • Staff mentoring
  • Customer assistance
  • Product recommendations
  • Polishing surfaces
  • Mopping and buffing floors
  • Dusting
  • Cleaning methods
  • Focused and detail-oriented
  • Bloodborne pathogen training
  • Interior and exterior cleaning
  • Restroom detailing
  • Team leadership and development
  • Experience in leadership roles
  • Surface sanitation
  • Furniture dusting
  • Carpet vacuuming
  • Floor waxing
  • Quality assurance controls
  • Glass cleaning
Experience
Papa Johns International Inc.Jefferson, GeorgiaDriver/Shift Leader Manager04/2017 to Current
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Maintained clean safety record with no accidents or incidents.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Coordinated with team members and remained flexible in work scheduling.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Delivered goods and services to customers on time and in excellent condition.
Dollar GeneralJefferson, GeorgiaKey Holder03/2015 to 09/2017
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Merry MaidsState College, PAHousekeeper06/2013 to 12/2015
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Swept and damp-mopped private stairways and hallways.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Set up and cleaned banquet and conference rooms.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Organized supplies for efficient use based on expected customer needs.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
Meyer DairyState College, PACashier08/2010 to 07/2012
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
BBA:Healthcare Management Expected in 01/2023American InterContinental University, Schaumburg, IL
GED07/2009Lanier Tech Adult Learning Center, Jefferson, Georgia
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Resume Overview

Companies Worked For:

  • Papa Johns International Inc.
  • Dollar General
  • Merry Maids
  • Meyer Dairy

School Attended

  • American InterContinental University
  • Lanier Tech Adult Learning Center

Job Titles Held:

  • Driver/Shift Leader Manager
  • Key Holder
  • Housekeeper
  • Cashier

Degrees

  • BBA : Healthcare Management Expected in 01/2023
    GED 07/2009

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