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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Entrepreneurial business professional with more than 16 years of experience as a multi-unit franchise dry cleaning service owner. Outstanding cross-functional management skills, with an exemplary track record of cultivating talent, and building cohesive and focused teams. Visionary, with solid experience managing foundational requirements for a successful business, to include marketing, store and territory management, sales, client-vendor relations, business start-up and development. Innate ability to negotiate beneficial deals and maintain professional relationships to effectively align with and support key business initiatives. Innovative thinker, developing and streamlining procedures that deliver cost effective solutions to increase overall productivity and grow profit channels. Expertise in observing supply and demand trends to implement effective business strategies for sustainability during challenging periods in the market. Adept in consistently driving revenue with reducing expenses through establishing conservation measures and cutting inefficiencies. Uphold remarkable standards of leadership for employees, consistently leading by example for best-in class customer service. Experienced in Windows NT and higher, Microsoft Office 2016, standard accounting and personnel systems. Motivated to learn, grow and excel.

Skills
  • Adaptive Leader
  • Analytical Problem-Solving
  • Strategic planning
  • Consulting
  • Business Development
  • Operations management
  • Customer Relations
  • Budgeting
  • Project Management
  • Relationship building
  • Coaching and mentoring
Work History
11/2019 to Current Driver Lmi Aerospace | Sun Valley, CA,
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maintained over 90% completion rate and customer satisfaction.
03/2002 to 09/2019 Multi Unit Franchise Owner/Operator Airgas Inc | Chicago, IL,
  • Successfully franchised a multi-location dry-cleaning business with an overall 88% revenue increase; $1 million+final gross profits at time of sale.
  • Achieved economies of scale by using centralized cleaning operations, servicing multiple surrounding cities with strategically located drop-off locations.
  • Strengthened business agility and visibility by applying creativity and effective leadership to build value in declining markets with competitive threats.
  • Orchestrated key business goal of same-day service as a routine daily project within strict timeframes and budget constraints by employing critical thinking to solve complex problems immediately and increased efficiency and performance by implementing cross-training to improve depth of skill sets within the team. Sourced additional resources and staff to meet timeline demands during high-peak seasons.
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements. Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets. Utilized lean practices to balance workflow and alleviate redundancy.
  • Reduced obstacles and variables to maintain production efficiency, meet deadlines and deliver 99.9% of the time, which fostered client retention.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation. Increased reserves by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve. Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Managed day-to-day business operations, accounting, finance, marketing, public relations and human resources to include strategic workforce planning, goal cascading, performance management, staffing, training and benefits administration.
  • Established and administered the annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Instituted, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Expanded network connections by effectively determining and meeting customer needs and optimizing inventory control procedures.
  • Charted and executed marketing strategies, such as offers, incentives, customer education, multiple payment methods and additional convenience with pick-ups and deliveries to increase clientele.
  • Performed routine inspections of dry-cleaning equipment and delivery vehicles to monitor routine wear and identify larger maintenance issues. Maintained tight cost controls to maximize business operational efficiency.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries. Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
02/1998 to 06/2002 Field Service Manager Columbia Sportswear Company | Orange, CA,
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Managed operating budget of $500,000+ per year. Ensured timely delivery of excess freight(approximately 6,000- 9,000 units daily) across Maryland counties, spanning up to 5,000 square miles.
  • Supervised, trained and evaluated 2-14 full-time staff and 60-93 drivers (union and/or independent contractors).
03/1995 to 12/1998 Co-Manager The Home Depot | City, STATE,
  • Ensured compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
  • Drove the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
Education
Expected in Master of Science | Business Administration And Management University of Maryland - University College, Hyattsville, MD GPA:
Expected in Bachelor of Science | Business Management Howard University, Washington, DC GPA:
Certifications
  • PMP - Project Management Professional

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Resume Overview

School Attended
  • University of Maryland - University College
  • Howard University
Job Titles Held:
  • Driver
  • Multi Unit Franchise Owner/Operator
  • Field Service Manager
  • Co-Manager
Degrees
  • Master of Science
  • Bachelor of Science