LiveCareer-Resume

driver resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Verbal and Written Communication
  • Report Generation
  • Credit Card Payment Processing
  • POS Systems and Ordering Platforms
  • Customer Service
  • Understanding Customer Needs
  • Call Documentation
  • Translation and Interpretation Services
  • Order and Refund Processing
  • Data Entry
  • Creative Problem Solving
  • Problem-Solving Abilities
  • Administration and Reporting
  • Goal Setting
  • Computer Skills
  • Calm Under Pressure
  • Decision Making
Experience
07/2021 to 10/2021 Driver Presbyterian Homes & Services | Saint Paul, MN,
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Delivered customer orders and collected payments to keep accounts current.
  • Documented daily mileage, gas and other data.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
03/2021 to 07/2021 Tax Preparer Assistant H&R Block, Inc. | Seattle, WA,
  • Developed tracking reports to keep management informed of due and past due vendor invoices.
  • Worked with internal and external accounting and operational professionals to obtain and collate information required in connection with preparation of tax returns.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Produced work papers and lead sheets, tax projects and payment estimations.
10/2018 to 10/2020 Manager Amc Entertainment Inc. | Kokomo, IN,
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
02/2017 to 09/2018 Manager Amc Entertainment Inc. | La Jolla, CA,
  • Examined levels of supplies and material to determine shortages.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Monitored inventories on computer to generate accurate reports.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated and authenticated returns, exchanges and voids.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained adequate staffing to meet objectives within budget.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created training modules and documentation to train staff.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Trained employees on additional job positions to maintain coverage of roles.
Education and Training
Expected in 06/2022 to to Real Estate Agent | Real Estate Champion School of Real State, Houston, TX, GPA:
Expected in 07/2015 to to High School Diploma | U. E. El Nogal , Maracaibo, Venezuela, GPA:
Expected in to to | English Education Lone Star College System, Cypress, TX, GPA:

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Resume Overview

School Attended

  • Champion School of Real State
  • U. E. El Nogal
  • Lone Star College System

Job Titles Held:

  • Driver
  • Tax Preparer Assistant
  • Manager
  • Manager

Degrees

  • Real Estate Agent
  • High School Diploma
  • Some College (No Degree)

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