Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Some knowledge of computer networking and configuration
Fluent in Spanish/English
Typing speed 48 WPM Great written/verbal communication skills
Driver10/2016 － CurrentUberSan Diego, CA
Interacted with customers and vendors in a friendly and timely manner. Recorded expenses and maintained receipts. Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
Merchandising Execution Team Member03/2015 － 12/2016Home DepotSan Diego, CAEffectively communicated and coordinated execution of the planogram with store management. Upheld stock levels and proper pricing for multiple product lines. Organized and located inventory and updated store spreadsheets. Answered customers' questions and addressed problems and complaints in person and via phone. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Helped customers select products that best fit their personal needs.
Call Center Representative08/2010 － 08/2012Ruffalo Noel LevitzTulsa , OK
Demonstrated mastery of customer service call script within specified timeframes. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Served as the company's only bilingual Spanish/English customer service representative Guaranteed positive customer experiences and resolved all customer complaints.
Education and Training
2018Associate of Science:San Diego City College - Management Information SystemsSan Diego, CA, United States
Coursework in Information Technology.
Certificate in Computer Networking.
Currently working on CompTIA Network+ certification.
Currently working on CompTIA Security+ certification.