Driver Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Logical reasoning
  • Systems evaluation
  • Coordination
  • Routing
  • Budget analysis
  • Schedule development
  • Leadership
  • Analytical
  • Communication
  • Working collaboratively
  • Teambuilding
  • Relationship building
  • People skills
  • Customer service
  • Organizational skills
  • Basic math
  • Maintenance & Repair
06/2018 to 06/2020
Driver/Coordinator Columbia Sportswear Company San Antonio, TX,
  • Responded to customer messages in regards to delivery issues.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2017 to 06/2019
Lead Agent/X-Ray and Explosive Tracing Device Tech Quadgraphics Shepherdstown, WV,
  • Screening the cargo using X-ray Machine or Explosive Tracing Device for any liquids, batteries, explosives or any things that is prohibited.
  • Forecasted representative requirements and expected demand levels.
  • Processed customer account changes using United airline Portal.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Maintained customer account notes in Excel for future reference.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Implemented company processes to effectively resolve customer service issues.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
02/2015 to 03/2017
Supervisor Andersen Bakery Inc. City, STATE,
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Conducted evaluations and reviews for 25 employees.
  • Developed position rotation to support continuous improvement and operator development.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Provided ongoing training to address staff needs.
08/2012 to 06/2015
Senior Event Manager X-clusive Marketing Inc City, STATE,
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Designed contracts, collected fees and booked venues for events.
  • Attended and participated in industry events.
  • Prepared, monitored, and maintained event budgets.
  • Maintained close communication with clients to mitigate service issues.
  • Selected event materials which aligned with clients' requests and vision.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Managed catering services, audio-visual services and housekeepers.
  • Trained customer service, marketing and sales teams for events.
  • Assessed events planning services and related costs.
  • Coordinated vendors, timelines and budgets for events.
Education and Training
Expected in 05/2008
Associate of Science: Medical Assisting
Everest College - Aurora, CO,
Expected in 03/2005
High School Diploma:
Systems Plus College Foundation - Angeles City, Philippines,

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Everest College
  • Systems Plus College Foundation
Job Titles Held:
  • Driver/Coordinator
  • Lead Agent/X-Ray and Explosive Tracing Device Tech
  • Supervisor
  • Senior Event Manager
  • Associate of Science
  • High School Diploma