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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking transportation professional with over 15 years of driving experience, valid license and clean history. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.

Efficient driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.

Dedicated Driver offering over 15 years of experience with a focus on safety and client services.

Transportation enthusiast effective in delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Looking for a new Driver role where hard work and dedication will be highly valued.

Dependable and committed to getting each job done quickly, efficiently and safely. Over 15 years in distribution environment with in-depth knowledge of DOT regulations.

Energetic individual with established driver and expertise of many talents. Track record of driving delivery truck on long routes while maintaining logs and performing minor repairs on trucks. Commended for escalating customer satisfaction 99% by making timely and accurate deliveries based on orders.

Driver, Warehouse Orders seasoned in transporting freight, stock and materials for delivery. Effectively facilitates safety protocols and physical handling techniques to maintain safe working conditions. Possesses excellent time management, safety oversight and great skills to maintain freight quality and integrity.

Hardworking and reliable with strong ability in driving and customer satisfaction. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Detail-oriented with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Skills
  • Safe driving techniques
  • Driving and transportation
  • Route management
  • Safety protocols
  • Vehicle Maintenance
  • Schedule management
  • Accurate money handling
  • Relationship development
  • Insurance billing
  • Team building
  • Invoice generation
  • Team management
  • Planning and coordination
  • RFI Scanners
  • MS Office
  • Problem resolution
  • Inventory management
  • Supervision
  • Administrative support
  • Communications
  • Customer service
  • Confidentiality understanding
Experience
Driver, 02/2016 to Current
Salt Lake CountyMurray, UT,
  • Maintained clean safety record with no accidents or incidents.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Logged daily mileage, gas and other data in ELD device.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Delivered goods and services to customers on time and in excellent condition.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Managed records by tracking mileage, maintenance and expenses with ELD device.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Operated delivery vehicles 6 to 7 days per week, averaging 3,200 miles on road a week and hundreds of customers served.
Operations Supervisor, 02/2012 to 02/2016
Department Of Veterans AffairsCastle Point, NY,
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Created agendas and communication materials for team meetings.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Managed supply chain and monitored all logistics functions for company.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Ensured adherence to operational schedules by monitoring weekly performance indicators.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Motivated employees to share ideas and feedback.
  • Served as point of contact for customers and staff on subjects including tree trimming, Right-of-Way (ROW) clarnce, and by applying customer service and interpersonal skills.
  • Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
  • Used Microsoft Word, Excel to input and manage important information such as payroll, and employee training documentation into company database.
  • Analyzed internal financial and technical data, as well as researched offerings of competitors, to prepare Right-of-Way (ROW) bids.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Oversaw scheduling for day-to-day activities of crew members to help ensure transportation employees, and deadlines with utilities are being met.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Operations Supervisor, 09/2009 to 02/2012
Department Of Veterans AffairsWest Roxbury, MA,
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Managed supply chain and monitored all logistics functions for company.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Ensured adherence to operational schedules by monitoring weekly performance indicators.
  • Ensured safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Motivated employees to share ideas and feedback.
  • Served as point of contact for customers and staff on subjects including tree trimming, Right-of-Way (ROW) clarnce, and by applying customer service and interpersonal skills.
  • Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
  • Used Microsoft Word, Excel to input and manage important information such as payroll, and employee training documentation into company database.
  • Analyzed internal financial and technical data, as well as researched offerings of competitors, to prepare Right-of-Way (ROW) bids.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Oversaw scheduling for day-to-day activities of crew members to help ensure transportation employees, and deadlines with utilities are being met.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Created agendas and communication materials for team meetings.
Crew Foreman, 01/2005 to 09/2009
KrogerSpokane Valley, WA,
  • Helped recruit, hire and train crews for project needs.
  • Diagnosed and corrected malfunctions with equipment and machinery.
  • Assisted with budgeting by keeping track of labor hours and expenses.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including climbing and bucket tasks to other crew members.
  • Collaborated with others to discuss new work opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Supported each department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered utility trouble calls ever day, and also answer customer questions.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Managed 15-person team focused on completion of jobs.
Education and Training
Bachelor of Science: Human Resources Management, Expected in 05/2020
Southern New Hampshire University - Hooksett, NH
GPA:
  • The National Society of Leadership and Success Member
  • Southern New Hampshire Presidents List Recipient 2016, 2017, 2019, 2020.
  • 3.7 GPA
  • Dean's List Honoree 2018.

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Driver
  • Operations Supervisor
  • Operations Supervisor
  • Crew Foreman

Degrees

  • Bachelor of Science

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