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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Multi-talented customer service representative in planning, operational improvements, and positively impacting overall morale and productivity.

Seasoned with over 12 years of experience in Customer relations.

Excellent reputation for resolving problems, and improving customer satisfaction.

Excellent organizational and multitasking skills dedicated to achieving challenging tasks.

Detail-oriented in meeting daily business and customer needs.

Committed to ensuring excellent customer service and all work within specified timeframes.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and deadlines.

Offering excellent interpersonal and time management Skills.

Experienced Driver with a safe driving record and more than 12 years in the field.

Determined and experienced in safety procedures and client service.

Highly effective and skilled at determining best routes.

Expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Safety-focused individual possessing outstanding driving record.

Generated new business through referrals of existing customers, upselling services and informing customers of promotional campaigns.

Currently looking for promising position with forward-looking and reputable company.

Motivated to learn, grow and excel in all job requirements and training. Proactive, reliable and dedicated to mastering all required tasks.

Skills
  • Order Picking and Processing
  • Confidentiality Understanding
  • Product Sales
  • Safety and compliance
  • Materials transport
  • Equipment monitoring
  • Shipping and packaging
  • Process improvement
  • Relationship development
  • Credit card processing
  • Sales expertise
  • Good listening skills
  • Creative problem solving
  • Professional telephone demeanor
  • Inbound and Outbound Calling
  • Mail handling
  • Excellent multi-tasking ability
  • Relationship building
  • GPS and Route Planning
  • Accurate Money Handling
  • City and non-city driving
  • Processes and procedures
  • Transportation
  • Safety standards and protocols
  • Project organization
  • Problem resolution
  • Operational improvement
  • Complaint resolution
  • Stocking and replenishing
  • Money handling abilities
  • Multi-line phone talent
  • Order Fulfillment
  • Organizational skills
  • Team Bonding
  • Friendly nature
  • Clear oral/written communication
Work History
04/2019 to Current Driver Sonic Drive-In | Jackson, AL,
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Checked in with dispatch service and updated with current location.
12/2018 to 04/2019 Delivery Driver/ Customer Service Representative Papa Johns International Inc. | City, STATE,
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected payments for completed deliveries and services daily.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Accurately recorded delivery, payment and route information.
  • Processed payments, made change, and provided receipts.
  • Verified vehicle inspection stickers and registrations were current.
  • Documented sales by recording order information.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Interpreted maps and followed written and verbal directions.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Handled customer concerns and issues effectively.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reported customer questions, issues and complaints to management.
  • Maintained clean and orderly appearance while on shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Followed all company policies and procedures during shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Completed all necessary paperwork using neat and legible handwriting.
11/2010 to 05/2013 Delivery Driver/ Customer Service Representative Papa Johns International Inc. | City, STATE,
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected payments for completed deliveries and services daily.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Accurately recorded delivery, payment and route information.
  • Processed payments, made change, and provided receipts.
  • Verified vehicle inspection stickers and registrations were current.
  • Documented sales by recording order information.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Interpreted maps and followed written and verbal directions.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Handled customer concerns and issues effectively.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reported customer questions, issues and complaints to management.
  • Maintained clean and orderly appearance while on shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Followed all company policies and procedures during shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Completed all necessary paperwork using neat and legible handwriting.
06/2008 to 07/2009 Delivery Driver/ Customer Service Representative Papa Johns International Inc. | City, STATE,
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage on deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected payments for completed deliveries and services daily.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Accurately recorded delivery, payment and route information.
  • Processed payments, made change, and provided receipts.
  • Verified vehicle inspection stickers and registrations were current.
  • Documented sales by recording order information.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Interpreted maps and followed written and verbal directions.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Handled customer concerns and issues effectively.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reported customer questions, issues and complaints to management.
  • Maintained clean and orderly appearance while on shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Followed all company policies and procedures during shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Completed all necessary paperwork using neat and legible handwriting.
Education
Expected in 05/2003 High School Diploma | Basic Education West Orange-Stark High School, Orange, TX GPA:
Expected in 06/2003 Cosmetology License | Cosmetology Education Bridge City High School Cosmetology Department, Bridge City, TX GPA:
Expected in | Art History Lamar State College - Orange, Orange, TX GPA:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • West Orange-Stark High School
  • Bridge City High School Cosmetology Department
  • Lamar State College - Orange
Job Titles Held:
  • Driver
  • Delivery Driver/ Customer Service Representative
  • Delivery Driver/ Customer Service Representative
  • Delivery Driver/ Customer Service Representative
Degrees
  • High School Diploma
  • Cosmetology License

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