Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Agile and adaptable team leader with stellar Managerial history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Onboard and supervise bar staff to continuously improve team performance and hit revenue objectives. Experienced Bar manager with five+ years of restaurant experience and forward-thinking, analytical approaches to meet business challenges. Skilled in spearheading promotions and special events.
Skills
City and non-city driving
Customer rapport
Safety standards and protocols
Team leadership
Sales techniques
POS systems
Customer service
Quality assurance
Inventory control
Training and development
Dining room management
Conflict resolution
Verbal and written communication
Group reservations management
Wine and liquor knowledge
Legal compliance
Responsible alcohol service
Knowledge of craft and microbrews
Liquor, beer and wine knowledge
Basic math
Classic cocktails
Elegant food plating
Work History
Driver, 05/2019 to 01/2020 Steris Corporation – South Plainfield, NJ,
Generated consistent referrals and repeat business by providing friendly and fast service.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Upheld high standards of professionalism and discretion when working with high-value clients.
Answered, scheduled and responded to reservation calls at specific times and locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Restaurant Manager, 12/2018 to 05/2019 Panera Bread Co – Superior, CO,
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Achieved highest employee retention rate in region.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Carefully interviewed, selected, trained and supervised staff.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Reduced labor costs by 44 percent while maintaining excellent service and profit levels.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Bar Manager, 07/2017 to 10/2018 Buffalo Wild Wings – Richmond, TX,
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Shrunk inventory costs [Number]% through proactive evaluation and adjustment of vendor relationships.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Determined business needs by acquiring client feedback for process improvements.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 95% compliance for inspections.
Cashier Manager, 05/2015 to 07/2017 Mickey's Coonvenience Food – City, STATE,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma: , Expected in 06/2012 C E Ellison High School - Killeen, TX GPA:
Bachelor of Arts: Mass Communications, Expected in Youngstown State University - Youngstown, OH GPA:
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