Enthusiastic, motivated hospitality service professional with exceptional customer service and communication skills. Highly experienced and knowledgeable with hospitality technology and software.
Skills
Point of sale knowledge
Food sales and promotion
Food and beverage pairings
Beverage preparation
Hospitality service expertise
High-volume dining
Cash handling expert
Menu memorization
Education
Schenectady High School, Expected in ā āHigh School Diploma: - GPA:
Work History
Sunbelt Rentals, Inc. - Driver Lafayette, LA, 11/2019 - 03/2020
Upheld high standards of professionalism and discretion when working with high-value clients.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Generated consistent referrals and repeat business by providing friendly and fast service.
Answered, scheduled and responded to reservation calls at specific times and locations.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Developed new signature cocktails to support bar marketing brand and increase profits.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
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