driver resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Time Management
  • Loading and Unloading
  • Customer Service
  • Valid Driver's License
  • Documentation and Recordkeeping
  • Friendly and Outgoing
  • Punctual and Reliable
  • Calm Under Pressure
  • Relationship Building
  • Problem-Solving
  • Confidentiality Understanding
  • Friendly, Positive Attitude
  • Active Listening
  • Problem Resolution
  • Critical Thinking
07/2021 to Current Driver Sonepar Usa | Valley Stream, NY,
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported riders to designated stops according to pre-determined schedules.
  • Consulted with customers to gain feedback and improve deliveries.
  • Documented daily mileage, gas and other data.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after shift for damage.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
09/2021 to 03/2022 Warehouse Associate Dish Network Corporation | Amoret, MO,
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Examined packages and goods for damage and notified vendors of replacement needs.
03/2019 to 07/2021 Overnight Stock Associate Michaels Stores | Thousand Oaks, CA,
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Routed warehoused and incoming merchandise to proper store departments and locations.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Prepared products by adding tags and readying pallets for restocking.
  • Assisted customers with product, promotion and policy information.
  • Checked shelves in department to determine replenishment needs.
  • Used GIS software to locate merchandise in inventory for shelf restocking.
  • Assessed floor displays to restock merchandise.
  • Picked up boxes and related trash from sales floor.
  • Identified and quickly handled spill clean-up.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Updated pricing and sales signs to promote merchandise.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
06/2018 to 11/2018 Customer Service Representative Hartung Glass | Renton, WA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Exceeded company productivity standards on consistent basis.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld privacy and security requirements for customer information.
  • Consulted with customers to resolve service and billing issues.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Expected in 05/2003 to to High School Diploma | Southwest High School, San Antonio, TX GPA:
Expected in to to | General Studies Northwest Vista College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • Southwest High School
  • Northwest Vista College

Job Titles Held:

  • Driver
  • Warehouse Associate
  • Overnight Stock Associate
  • Customer Service Representative


  • High School Diploma
  • Some College (No Degree)

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