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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Skills
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Staff Management
  • Staff Scheduling
  • Performance improvement
Education
University of Alabama at Huntsville Huntsville, AL Expected in : Accounting - GPA :
Calhoun Community College Tanner, AL Expected in 08/2010 High School Diploma : - GPA :
Work History
United Natural Foods Inc - Driver
Congers, NY, 12/2020 - Current
  • Secured food to prevent loss and maintain freshness during transport.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Reach out to Customers when there are problems with there orders and relay changes to dispatch.
Uncle Julio's - Restaurant Manager
Ballston, VA, 01/2014 - 11/2020
  • Interacted positively with customers while promoting hotel facilities and services.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Managed 20 person team of cooks and back and Front of house staff for Family owned Caribbean restaurant
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Reconciled cash and credit card transactions to maintain accurate records
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Led and directed team members on effective methods, operations and procedures
Sugarbush Resort - Server
Georgetown, KY, 07/2013 - 05/2018
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Trained incoming staff on restaurant practices and procedures.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
H-E-B - Cashier
Spring, TX, 06/2012 - 07/2013
  • Performed cash, card and check transactions to complete customer purchases.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Prepared beverages and filled food orders for customers.
  • Verified over Certain amount of cash and credit payments daily

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • University of Alabama at Huntsville
  • Calhoun Community College
Job Titles Held:
  • Driver
  • Restaurant Manager
  • Server
  • Cashier
Degrees
  • Some College (No Degree)
  • High School Diploma

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