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Driver Resume Example

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DRIVER
Summary

Personable and dedicated Customer Service Representative with extensive experience in Personnel Administration industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Ethical Personnel Supervisor talented at processing high volumes of error-free transactions and meeting departmental goals. Offering twenty years of experience in quickly resolving subordinate issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Initiative
  • Calculator
  • Marketing
  • Communication Skills
  • Telephone Skills
  • Typing
  • Troubleshooting
  • Listening
  • Office Equipment
  • Organizational Skills
  • Payment Processing
  • Research
  • Printers
  • Writing
  • Problem Solving
    • Experience
    Cass County Transit | Cassopolis, MIDriver10/2018 - 08/2019
    • Transported clients to specified destinations safely and on-time.
    • Followed safety rules to keep clean driving record with no accidents or incidents.
    • Planned optimal routes to minimize delays and maximize time efficiency.
    • Achieved consistently high customer scores due to exceptional service.
    • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
    • Cleaned vehicle regularly to maintain professional appearance.
    • Delivered goods and services to customers on time and in excellent condition.
    • Practiced safe and secure loading methods to avoid harming customers.
    Press Ganey Associates Inc. | South Bend, INCall Center Representative08/2016 - 01/2017
    • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
    • Documented customer inquiries and feedback, including service delivery suggestions in company database.
    • Resolved average of 250 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Wiped down counter tops, swept, and vacuumed, counted drawer and closed down cash register, turn alarm on and locked the door and left for the night.
    Concord Cleaners | Niles, MICustomer Service Cashier09/2010 - 04/2011
    • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
    • Redeemed coupons and cross-sold products.
    • Handled
      customer
      complaints
      and
      concerns promptly, escalating complex issues to direct supervisor for quick resolution.
    • Processed credit card, cash, check, and gift certificate payments in electronic computer systems.
    • Greeted customers warmly and responded to requests for information.
    • Took in Laundry or Dry Cleaning from customer's, properly county, sorted and provided customer's with receipt in order to pick up clothing when they had been cleaned/laundered.
    • Answered phone calls and assured customers of returning items when they had been cleaned or laundered and when they would be able to pick up.
    • Answered calls to settle and defuse any customers who were upset or angry, reference the return of their clothing.
    Retired | Dowagiac, MIPersonnel Administrative NCO09/1988 - 12/2007
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Assisted approximately 400 customers each month with Administrative documentation and questions.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Improved customer satisfaction by finding creative solutions to problems.
    • Answered 100 calls per day to answer customer questions.
    • Handled all delegated tasks, including suspenses and timed sensitive documents.
    • Demonstrated self-reliance by meeting and exceeding workflow needs.
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Improved operations by working with team members and customers to find workable solutions.
    • Earned reputation for good attendance and hard work.
    Education and Training
    American InterContinental University | Hoffmaster ILBachelor of Arts in Business Administration07/2007
    Accomplishments
    • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
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    Resume Overview

    Companies Worked For:

    • Cass County Transit
    • Press Ganey Associates Inc.
    • Concord Cleaners
    • Retired

    School Attended

    • American InterContinental University

    Job Titles Held:

    • Driver
    • Call Center Representative
    • Customer Service Cashier
    • Personnel Administrative NCO

    Degrees

    • Bachelor of Arts in Business Administration

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