, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
I am a reliable, dependable and a person that love to interact with people and assist them in any way i can.
Skills
Route management
Confidentiality understanding
Organizational skills
Team building
Clerical
Troubleshooting
Working collaboratively
Experience
Driver, 07/2020 - Current Fellowship Senior Living – Basking Ridge, NJ,
Contacted customers prior to delivery to coordinate delivery times.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Managed records by tracking mileage, maintenance and expenses with [Software].
Consulted with customers to gain feedback and address concerns with products or services.
Handled as many as [Number] assignments per hour by planning efficient routes.
Verified contents of inventory loads against shipping papers to determine any discrepancies.
Drove trucks to and from job sites to deliver workers and supplies.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Followed safety rules to keep clean driving record with no accidents or incidents.
Completed order forms and collected payments to keep customer accounts current.
Practiced safe and secure loading methods to avoid damaging goods.
Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
Documented daily mileage, gas and other data to log in [Software].
Interacted with customers pleasantly to meet needs and drive satisfaction.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Logged deliveries in [Type] system, including drop-off times and any special conditions.
Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
Achieved consistently high customer scores due to exceptional service.
Planned optimal routes to minimize delays and maximize time efficiency.
Cleaned vehicle regularly to maintain professional appearance.
Delivered goods and services to customers on time and in excellent condition.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Associate, 06/2004 - 10/2018 Exponent, Inc. – Phoenix, AZ,
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Obtained [Number]% customer satisfaction score within department.
Assisted teammate with sales-processing tasks to meet daily sales goals.
Consulted with specialists and referred patients for more advanced support based on individual needs.
Collaborated closely with fellow medical team members, including [Job title]s to share knowledge and discuss best courses for treatment.
Identified needs of customers promptly and efficiently.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Supported [Job title] engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
Recorded and resolved [Number] daily transactions to promote revenue generation and customer satisfaction.
Recommended dietary changes and fitness activities to improve overall health and boost longevity.
Customer Service Manager, 08/2000 - 04/2004 Werner Enterprises Inc – Houston, TX,
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Assessed departmental operations to determine areas for customer service improvement and support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Initiated development and implementation of customer service management training process.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Developed new sales scripts and strategies to expand profit opportunities.
Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.
Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Created training manuals targeted at resolving simple and difficult customer issues.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Interviewed, hired and trained new quality-focused customer service representatives.
Evaluated quality of representatives' phone calls and provided feedback to management.
Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
Grew sales floor employee team while expanding service delivery.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Education and Training
High School Diploma: , Expected in 05/2000 - Pell City High School - Pell City, AL GPA:
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