Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a reliable, dependable and a person that love to interact with people and assist them in any way i can.

  • Route management
  • Confidentiality understanding
  • Organizational skills
  • Team building
  • Clerical
  • Troubleshooting
  • Working collaboratively
Driver, 07/2020 - Current
Fellowship Senior Living Basking Ridge, NJ,
  • Contacted customers prior to delivery to coordinate delivery times.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Managed records by tracking mileage, maintenance and expenses with [Software].
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Handled as many as [Number] assignments per hour by planning efficient routes.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Completed order forms and collected payments to keep customer accounts current.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Documented daily mileage, gas and other data to log in [Software].
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Logged deliveries in [Type] system, including drop-off times and any special conditions.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Achieved consistently high customer scores due to exceptional service.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Delivered goods and services to customers on time and in excellent condition.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
Associate, 06/2004 - 10/2018
Exponent, Inc. Phoenix, AZ,
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Obtained [Number]% customer satisfaction score within department.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
  • Consulted with specialists and referred patients for more advanced support based on individual needs.
  • Collaborated closely with fellow medical team members, including [Job title]s to share knowledge and discuss best courses for treatment.
  • Identified needs of customers promptly and efficiently.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Supported [Job title] engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
  • Recorded and resolved [Number] daily transactions to promote revenue generation and customer satisfaction.
  • Recommended dietary changes and fitness activities to improve overall health and boost longevity.
Customer Service Manager, 08/2000 - 04/2004
Werner Enterprises Inc Houston, TX,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Initiated development and implementation of customer service management training process.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
  • Grew sales floor employee team while expanding service delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Education and Training
High School Diploma: , Expected in 05/2000
Pell City High School - Pell City, AL

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Resume Overview

School Attended

  • Pell City High School

Job Titles Held:

  • Driver
  • Associate
  • Customer Service Manager


  • High School Diploma

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