Driver, 05/2019 to 05/2020 Wells Car-Go LLC – Buena Park , CA
Checked in with dispatch service and updated with current location.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Upheld high standards of professionalism and discretion when working with high-value clients.
Delivered goods and products to customer on time and in excellent condition.
Answered, scheduled and responded to reservation calls at specific times and locations.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Obtained customer signatures to complete and process all invoice paperwork.
Maintained accurate logs of all deliveries, including vehicle Make, Model and Location information.
Delivery Driver, 11/2018 to 03/2019 Apollo Couriers Inc. – Inglewood, CA
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Fostered positive working relationships with customers by responding to questions and concerns.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Loaded truck and properly secured items to prevent damage for over 200 deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Safely loaded and unloaded pounds of boxes and hazardous material without incident.
Updated routes based on weather and road conditions.
Loaded and unloaded packages in a delivery van all day every shift.
Tracked delivery information, mileage and fuel use while on shift.
Interpreted maps and followed written and verbal directions.
Kept warehouse and associated outside areas neat and clean at all times.
Reported any issues found with delivery truck to next shift driver and shift lead.
Reported any suspected mechanical issues as quickly as possible.
Warehouse Lead, 11/2015 to 11/2018 The Orange County Register – Anaheim , CA
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Managed efficient transportation of over many materials each day across Orange County.
Supervised warehouse operations by managing 30 plus employees during 9 hour shifts.
Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Oversaw daily operations and shipping and handling processes.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Moved and lifted heavy loads of merchandise using Pallet jack equipment.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained excellent performance standards while working in hot warehouse environment.
Double checked records, daily reports and inventory transactions to identify and correct variances.
Courtesy Clerk, 03/2013 to 08/2015 Stater Bros. Markets – Santa Ana , CA
Helped customers take merchandise out of store and loaded items into vehicles.
Collected more than 40 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Served needs of more than 50 customers in busy environment.
Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
Returned unwanted items to correct store locations and restocked shelves.
Helped customers every shift by approaching conversations with positive attitude.
Assisted customers with large purchases by carrying items to vehicles.
Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans, cleaning windows and counters
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
High School Diploma : 06/2011 El Modena High School - Orange, CA
Medical Assisting, 08/2014 CNI College - Orange, CA
