Professional Driver offering over years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Seasoned with experience successfully running local and regional routes while exceeding profit goals. Expert at maintaining detailed knowledge of to inform customers and expand sales. Well-organized in keeping accounts and paperwork current for optimal business operations and customer satisfaction.
Skills
Balance
Clients
Client
Pick
Staffing
Driving and transportation
Confidentiality understanding
Schedule management
Safety protocols
Team building
Organization
Friendly, positive attitude
Work ethic
Experience
04/2020 to 03/2021
DriverHd Supply – Elk Grove, CA,
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Recorded weekly hours and mileage for accurate payment.
Collected tips from customers through hands-free electronic methods.
Communicated with to coordinate deliveries and obtain destination address.
12/2019 to 02/2020
Customer ServicePerformance Food Group – Plainfield, MA,
Communicated information to customers about product quality, value and style.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers regarding needs, addressing concerns.
09/2019 to 12/2019
DecoratorLamps Plus – San Francisco, CA,
Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
Reviewed blueprints and other instructions to determine and follow exact operational sequences and methods.
Decorating calendars and gift cards on invitations, perfecting each of them
03/2019 to 08/2019
Packing, Shipping, and Receiving AssemblerParker-Hannifin, Corporation – Cedar Rapids, IA,
Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Reviewed and followed pick sheets to prepare, pack and scan orders.
Accomplished production goals by working with speed and accuracy.
12/2018 to 03/2019
WaitressCache Creek Casino Resort – Brooks, CA,
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
05/2018 to 11/2018
Retail CashierAce Hardware – Lexington, KY,
Assisted with purchases, locating items and signing up for rewards programs.
Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Presented complementary merchandise to increase sales of promotional items.
Modeled customer service best practices to team members to promote positive guest experiences.
Education and Training
Expected in 05/2018
High School Diploma: Cordova High School - 1800 Berryhill Rd #5310, GPA:
Activities and Honors
Bilingual Professional with versatile skill, offering significant knowledge in the following areas:
Committed to costumer care and rapid problem resolution, with strong history of costumer satisfaction; diplomatic and sensitive to diverse cultural backgrounds
Efficiently work in fas-paced, quality-focused environments; quickly acquire knowledge and proficiency with new systems; protect sensitive and confidential information
Excellent written and verbal communications in Spanish and English; solid computer skills with proprietary systems as well as Word, Excel, Outlook and Adobe Photoshop
PERSONAL STRENGTHS: confident, with personal commitment to excellence, honesty and integrity; willing to accept new responsibilities; accurate, with attention to detail; professional demeanor
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