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Professional Driver offering over years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Seasoned with experience successfully running local and regional routes while exceeding profit goals. Expert at maintaining detailed knowledge of to inform customers and expand sales. Well-organized in keeping accounts and paperwork current for optimal business operations and customer satisfaction.
- Balance
- Clients
- Client
- Pick
- Staffing
- Driving and transportation
- Confidentiality understanding
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- Schedule management
- Safety protocols
- Team building
- Organization
- Friendly, positive attitude
- Work ethic
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04/2020 to 03/2021 Driver Hd Supply – Elk Grove, CA,
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Communicated with to coordinate deliveries and obtain destination address.
12/2019 to 02/2020 Customer Service Performance Food Group – Plainfield, MA,
- Communicated information to customers about product quality, value and style.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Recommended optimal merchandise based on customer needs and desires.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Recommended merchandise to customers based on needs and preferences.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers regarding needs, addressing concerns.
09/2019 to 12/2019 Decorator Lamps Plus – San Francisco, CA,
- Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
- Reviewed blueprints and other instructions to determine and follow exact operational sequences and methods.
- Decorating calendars and gift cards on invitations, perfecting each of them
03/2019 to 08/2019 Packing, Shipping, and Receiving Assembler Parker-Hannifin, Corporation – Cedar Rapids, IA,
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Accomplished production goals by working with speed and accuracy.
12/2018 to 03/2019 Waitress Cache Creek Casino Resort – Brooks, CA,
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
05/2018 to 11/2018 Retail Cashier Ace Hardware – Lexington, KY,
- Assisted with purchases, locating items and signing up for rewards programs.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Presented complementary merchandise to increase sales of promotional items.
- Modeled customer service best practices to team members to promote positive guest experiences.
Expected in 05/2018 High School Diploma:
Cordova High School - 1800 Berryhill Rd #5310,
GPA:
- Bilingual Professional with versatile skill, offering significant knowledge in the following areas:
- Committed to costumer care and rapid problem resolution, with strong history of costumer satisfaction; diplomatic and sensitive to diverse cultural backgrounds
- Efficiently work in fas-paced, quality-focused environments; quickly acquire knowledge and proficiency with new systems; protect sensitive and confidential information
- Excellent written and verbal communications in Spanish and English; solid computer skills with proprietary systems as well as Word, Excel, Outlook and Adobe Photoshop
PERSONAL STRENGTHS: confident, with personal commitment to excellence, honesty and integrity; willing to accept new responsibilities; accurate, with attention to detail; professional demeanor
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