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DRIVER
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
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Experience
08/2017 - 07/2018Home Market FoodsNeedham Heights , MA
Driver
- Delivered orders to customers on time and in excellent condition.
- Logged deliveries in the system
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with Customers to deliver outstanding customer service.
- Utilized mapQuest to optimize routes and continuously meet estimated delivery times.
- Practiced safe and secure loading methods to avoid damaging goods.
- Verified contents of inventory loads against shipping papers to determine any discrepancies.
- Presented bills and receipts to customers to collect payments for goods delivered.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Maintained revenue streams by exhausting every option before offering refunds.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Met or exceeded revenue objectives by promoting new products to customers during service.
- Shared detailed information on different menu options to help customers make decisions.
11/2002 - 08/2005Aspire Public SchoolsEast Palo Alto , CA
Office Assistant
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Filed and retrieved records.
- Opening and closing procedures.
- Maintain Patient accounts.
- Collections
- End of day reports and made deposit drops.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Trained new internal staff members on administrative processes, work instructions and procedures.
01/2001 - 06/2002Duke UniversityChapel Hill , NC
Office Manager Veterinary Assistant
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits and made reminder calls.
- Print out the next day's schedule for each Doctor.
- Demonstrated full store expertise on merchandise offered to enable optimum service to inquiring customers.
- Supervised waiting area, mopped floors, and rearranged magazines to maintain the office.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Reviewed pet records from daily visits and appointments, entering all important data into the system.
- Opening and closing procedures.
- Received and documented payments on owner accounts.
08/1995 - 06/1999Powder Springs Medical ClinicCity , STATE
Medical Assistant
- Recorded vital signs and medical history for patients.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed routine tests such as urine dipstick, vision and hearing tests.
- Organized charts, documents, and supplies.
- Led patients to exam rooms, answered general questions and prepared patients for the physician by explaining the process.
- Performed front desk duties, including answering phones, scheduling appointments, and greeting patients.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Followed all principles of asepsis and infection control.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment, and research.
- Scheduled surgeries by making arrangements with a surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Coordinated services with medical and office staff to ensure patient satisfaction, engagement, and compassionate care.
- Sterilized medical equipment after each procedure.
- Prepared, stained, coverslipped and cataloged cytology specimens.
- Selected equipment for use in ultrasound setup according to specifications of examination.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Maintained a clean and organized work area with adequate supplies and reagents.
- Communicated with patients by phone and via written correspondence.
- Coordinated and executed proper medical waste disposal.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Scheduled appointments for patients via phone and in person.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Produced x-rays.
Education and Training
08/1995City
GEDCobb County Adult Education
05/1998City
Certificate in Certified Medical AssistantWalton Medical
- 4.0 GPA
- Graduated top of the class
- Delivered Graduation Speach
08/2002City
Diploma in PhlebotomyCarroll Technical College
Expected in 04/2021City, State
Associate of Science in Business Administration And ManagementBryan University
- Dean's List Honoree from April 2018 to present.
- 4.0 GPA
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Resume Overview
School Attended
- Cobb County Adult Education
- Walton Medical
- Carroll Technical College
- Bryan University
Job Titles Held:
- Driver
- Office Assistant
- Office Manager Veterinary Assistant
- Medical Assistant
Degrees
- GED
Certificate in Certified Medical Assistant
Diploma in Phlebotomy
Associate of Science in Business Administration And Management
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