Donor Referral Responder Donor Family Advocate resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly organized, resourceful, and accomplished Healthcare Administrator with proven abilities to develop, implement, communicate, and efficiently manage client bases and direct business development. Extensive technical knowledge in various patient and personnel record systems, including Cerner, Epic, Meditech and other electronic medical record systems.

  • Data Analysis
  • Leadership
  • Quality Improvement
  • Electronic Medical Record (EMR)
  • Family advocacy
  • Quality Assurance
  • Account Management
  • Healthcare Management
  • Policies and procedures
Work History
05/2019 to Current
  • Responsible for the day to day management of all referred potential cadaver donors for organ procurement and coordination with providers.
  • Supporting over 100 major hospitals in 4 South Florida regions (Miami, Broward, Palm Beach, Collier), Responsible for the coordination of the extensive donor process to all UM Health professionals in hospitals and accountable for maintaining the integrity of the donation process when actively engaged in any potential organ donor referral.
  • Recognized by upper management and key staff for high quality work and outstanding follow up during donor support to all applicable families.
  • Reports to Clinical Operations Manager.
  • Evaluate donation suitability based on information collected from the patient's hospital chart, current health status, dialogue with hospital staff, and physical examination.
  • Coordinates with hospital personnel and clergy to obtain informed authorization for organ and tissue donation from the potential donor's family.
  • Provide comfort to families while appropriately and effectively request for organ/eye/tissue donation consent in accordance with LAORA's policies and procedures and industry best practices.
  • Assists Community Affairs Departments in the coordination, planning, and implementation of educational packages to promote organ donation among the public.
  • Provides input to supervisors for formulating and revising protocols, policies, and standards of care based on clinical experience and exposure.
  • Collaborates with QA department in defining and monitoring indicators for quality assurance programs.
  • Collaborates with families to assist in growth, development and education to increase potential.
08/2019 to 12/2019
Resident to Chief Quality Officer CITRUS HEALTH NETWORK City, STATE,
  • Reporting to the Chief Quality Officer, I was responsible for various clinical data abstraction, analysis of data, and reporting to healthcare system clinical quality performance information to regulatory agencies through established guidelines.
  • Responsible for oversight and implementation of all quality improvement efforts designed to improve clinical performance and maintain compliance with JCAHO, HIPPA, and other accreditation standards.
  • Identified key strategies to attain quality improvement goals.
  • Provided ad-hoc data analysis to providers, healthcare staff, leaders, executive leadership, QIC and Board of Directors.
  • Developed various quality analysis tools to measure areas of compliance and improvement.
04/2017 to 04/2019
Corporate Sponsor Account Manager FLEXWORK SPORTS MANAGEMENT City, STATE,
  • Acting as a liaison between the client and departments within the company to convey information, ensure understanding.
  • Monitored the client’s budget, explaining costs, and negotiating new terms.
  • Serviced 23 assigned company corporate partners, understanding their business objectives and goals to produce creatively and expertly, the most return on their investment.
  • Developed professional rapport with assigned partners, acting as point of contact for day-to-day communication and lead organizer for all sponsor-related events/camps to ensure execution of all camp-day sponsor related assets.
04/2016 to 03/2017
Regional Account Coordinator PHARM-PACC City, STATE,
  • Responsible for all recovery services in over 300 different patient assistance programs throughout the United States to enable clients to recover all patient assistance from pharmaceutical companies.
  • Oversaw the Patient Assistance Recovery Program (PARP) for several assigned hospital clients, including the management of the recovery program on behalf of over 100 hospitals to ensure client and company objectives were met.
  • Led high level meetings with Patient Access Team along with C-level executives to discuss the progress of implemented programs.
  • Streamlined application and invoice submission process for all patients to various pharmaceutical manufacturers.
Expected in 12/2019
MHSA: Health Services Administration
Florida International University - Miami, FL

Magna Cum Laude

Expected in 06/2019
BHSA: Health Services Administration
  • Implemented a quality improvement trac king tool that showed which measures of quality were met by each case manager to help determine various keymetrics such as patterns, strengths, weaknesses, and specific measurements that were not previously met (CitrusHealth Network) Accounted for design, policy, and procedure for a more efficient work/life balance team to identify areas formodified best practices.
  • Established key health metrics and presented to Leadership findings for more effectivework/life balance strategies.
  • (LAORA) In conjunction with Director of Quality, identified and streamlined additional areas of business by improvingcharting and adhoc paperwork.
  • Produced an extensive training guide and rolled out to all personnel within theorganization to aid in mitigating common documenting errors, show evaluation trends and analyzing additionaltraining opportunities.
  • (LAORA).
Additional Information
  • Awards and Honors , Dean's List: Fall 2014- Spring 2016 Bright Future’s Scholarship Award: Fall 2012-Spring 2016

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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Donor Referral Responder/Donor Family Advocate
  • Resident to Chief Quality Officer
  • Corporate Sponsor Account Manager
  • Regional Account Coordinator


  • MHSA
  • BHSA

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