Communicated with pharmacist and doctors via incoming calls pertaining to client's medications, scheduled appointments and transportation and followed up with outbound calls to insurance companies in a professional and courteous manner.
The ability to learn new concepts and practices.
Knowledge of Microsoft Office and practices clients privacy and confidentiality.
High customer service standards
Judgment and Decision Making
Quality Control Analysis
knowledge of Microsoft Office
Conflict resolution proficiency
Calmed and rapidly resolved customer conflicts to prevent loss of key accounts while staying within company policies.
Diligently completed all assigned tasks, working overtime as needed.
Donor Processor, 11/2015 to 05/2016Plasma Care － Richmond, Virginia
Communicated with customers via incoming phone calls scheduling appointments in a professional and courteous manner.
Collected customers vital signs
Maintained up to date records at all times documenting customers personal information and vital signs into company data base.
Addressed customer inquiries and provided accurate and appropriate information in response to customer inquiries in a timely and accurate manner.
Certified Nursing Assistance, 02/2014 to 03/2015All Nurses Care － Richmond , Virginia
Provided customer with personal healthcare services.
Called in prescriptions and schedule appointments and transportation
Took vital signs as needed
CNA, 06/2012 to 12/2013Concordia Health Group Ing. － Richmond , Virginia
Monitored, evaluated, and recorded customers progress with respect to treatment goals.
Assisted customer in adhering to treatment plans.
Communicated with customers insurance agencies to ensure that customers stayed up to date with health insurance.
Associate of Applied Science:Human Services,2017J. S. Reynolds Community College － Richmond , Virginiia , USA