Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Efficient in 10 key touch by touch
  • 60 words per minute
  • Proficient in Microsoft Word
  • 14 years of customer service experience
  • Self-starter, quick learner and always looking for advancement opportunities
  • Excellent communication skills - written and verbal
  • Skilled in direct, professional customer service relations
  • Warehouse
  • Shipping
  • Receiving
  • Forklift
  • Cashiering
  • Delivery
  • Fax machine
  • Forklift
  • Inventory
  • Pallet Jacks
  • POS systems
  • Fast learner
  • Transportations
  • 60 WPM
  • Maintaining records
  • Customer service
  • MS Office
  • Inventory management
  • Problem resolution
Dock Coordinator/Unloader/Forklift Operator/CSR, 05/2018 - Current
Prime Inc. Dallas, TX,
  • My first role at the DC is to arrive promptly ever morning clocking in before 7 am.
  • After given my tasks for the day I then make sure I start the day as quick as possible to ensure our guests get the service they need.
  • My tasks vary and include everything, from greeting our vendors at the receiving door, unloading and bringing in their freight with a sit down (FC) or stand up forklift (RC) depending on weight).
  • I would then proceed to figure out if the freight was ASN or standard so that I can arrive it properly on the computer so that it may be received and processed.
  • From this position I would also have to contact vendors to make sure they were coming in on time or if any of their freight had any problems and if they did I would work with them in a timely manner as to get the problem fixed so that thing could move by more smoothly.
  • Receiving the freight using a TC for ASN or rolling PC being a 100% accurate and making sure all PO's were up to date.
  • For the dock coordinator I would handle the coordination of our arriving and leaving containers for the day.
  • I would have to first get with transportation and figure out what containers were coming in and which were going out for the day. Making sure that we had enough space and coordinating with the truck drivers to figure out if the container is a dry or refrigerated so that we can figure out where they need to be placed to be loaded or offline.
  • I also have to make sure all containers leaving for the day have been fully filled up entirely so the corresponding stores get as much freight as possible.
  • Hauling in freight for the day on a two pallet electric jack (PE) and making sure it got to their proper areas so that they could be received for the day.
  • All roles are all done quickly, accurately, and as safe as possible.
  • Maintained 99% accuracy when capturing information.
Member Service Associate/Fax N Pull/Forklift, 08/2007 - 11/2017
Sam's Club City, STATE,
  • My roles at sams had a variety of tasks that included pulling orders, cashiering, and assisting members.
  • The member order specialist were tasked to pull orders from a list sent in by the members via fax machine or online.
  • I would have to make sure all orders were pulled accurately and on time for the specified pick time the next day.
  • Orders could be as small at a cart full of items or as big as 20 pallets.
  • All orders would have to get scanned to make sure everything going out were correct.
  • I would then ring the member up on a POS system and then load the members vehicles with a forklift for multi pallet orders or just help them load up their items in there cars.
  • My next role would be member service.
  • I would have to constantly be checking the floor to make sure all products were fully stocked, refilling them when needed.
  • I would also help members on the floor who had any questions about products or needed to find something specific.
  • I would also be the forklift driver to bring down products for members that weren’t on the floor, using spotters, I would bring down the items as quickly and as safely as possible.
LINE COOK, 03/2013 - 09/2014
Roy's Ko'olina City, STATE,
  • My routine at Roy's was to arrive early to get my prepping done for the day.
  • I would start my prep from cutting vegetables, fileting whole fish, trimming whole lip on ribeyes and trimming while beef filets.
  • I would also make the sauces that I would need for the night and starting marinating whatever I needed for the next day.
  • No matter what I was doing, I had to stop and make sure everything I needed was ready by 5 PM and ready for service.
  • At the end of the night I had to make sure my station was extra clean, scrubbing down the whole station with soap and water and washing it to DOH standards.
  • I would then get my station ready for the next day and all my tools were clean.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Placed frequently used food such as proteins and vegetables in proper storage containers and placed perishable items in refrigerator.
Assistant Manager/Delivery Driver, 06/2005 - 12/2008
  • As the assistant manager I would be responsible for making sure my drivers were answering phones and leaving the store in time with their respective deliveries. I would also do the same for my in stores who would also be answering phones promptly.
  • I would make sure all of my employees, as well as myself, were on the makeline to make sure all pizzas were getting me quickly, efficiently, and accurately to make sure our customers were a 100% satisfied with their product.
  • At the end of each work day I would assign my employees tasks to take care of before they went home. I would take inventory and see what we needed ordered the following day. I would also do the cash countdown to see what was needed to be deposited the next day and what we needed to keep in the store as well.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Completed inventory audits to identify losses and project demand.
Education and Training
Activities and Honors

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Job Titles Held:

  • Dock Coordinator/Unloader/Forklift Operator/CSR
  • Member Service Associate/Fax N Pull/Forklift
  • Assistant Manager/Delivery Driver



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