Division Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Project Manager successful at overseeing Design and Construction in the Retail industry. Confident and proactive leader with in-depth understanding of diverse areas such as Lease Negotiation, Estimating, Relationship Management, Construction and Supervision of Staff. Ready to apply more than 20 years of experience to a challenging new role with room for advancement.

  • Performance improvements
  • Strategic account development
  • Coaching and mentoring
  • Estimating
  • Budgeting
  • Construction Management
  • Contract Management
  • Permitting
  • Excellent customer relations
Work History
12/2014 to Current
Division Manager Waste Pro Usa, Inc. Jacksonville, FL,
  • Supervise team of Tenant Coordinators & administrative staff to maximize Tenant openings; responsible for education and training of staff on corporate/ department directives and on ways to improve quality and quantity of work; provide guidance to staff, Leasing & Legal to enhance opportunities for earlier rent commencement.
  • Oversight of Development and Re-Development projects for the Company; develop Tenant Coordination budgets varying from $800K - $1.2M; pre-development work including creation of all lease exhibits and criteria; assist internal Design Manager, Engineer & Construction Manager with building design to support future tenant needs; assist Leasing with lease negotiation for new Retail, Full-Service Restaurant, QSR, Food Court and Specialty Tenant spaces; hire and oversee office & contract staff over course of project construction; ensure timely grand opening of Leased Tenant spaces.
  • Oversight of Landlord work estimate process for 50-60 projects annually, ensuring accurate scope and pricing; aid Leasing in negotiation of LOI & work letter for same.
  • Identify opportunities to improve/ correct lease language in previously negotiated leases that inhibit timely openings or place company at risk for loss.
  • Managed Tenant accounts to establish & maintain relationships with Tenants ranging from high profile & Luxury Tenants such as Louis Vuitton to new to bricks & mortar tenants and to assist Tenant in opening in Simon Centers.
  • Oversight of Tenant Design Prototype database for Department; review all in-line & kiosk prototypes for compliance with criteria, appropriateness of design and negotiate design solutions to the benefit of both Tenant and Landlord.
10/1999 to 12/2014
Senior Tenant Coordinator Jamestown Properties Mountain View, CA,
  • Responsible for all Tenant Coordination activity on some of Simon's highest profile and highest income centers, coordinating with Leasing, Legal and Mall Management to assist Tenants with their design and construction of their stores to facilitate earliest possible opening/ rent commencement.
  • Primary Tenant Coordinator who performed initial negotiation with high profile & Account Tenants to establish standardized Lease Exhibit/ Landlord Work letter, that could then be handed to another TC to manage account. (Examples: Microsoft, all Urban Outfitters brands, Alter'd States, all Hot Topic/Torrid/Box Lunch)
  • Performed all Tenant Coordination activities on Development/ Re-Development Projects such as; The Galleria, Houston - Saks Wing Expansion, opened Fall 2017; Dadeland Mall, Miami - Luxury Wing Expansion, phased opened Spring 2013/ Spring 2014; Fashion Mall at Keystone, Indianapolis- Mall Expansion/ Food Court/ renovation, opened Fall 2012; Ross Park Mall, Pittsburgh - Nordstrom Wing Expansion, opened Fall 2009
  • Responsible for Complex Landlord Work projects including structural modifications to buildings, Mechanical, Electrical & Plumbing system relocations, and domino effect Tenant relocations.
  • Established a Tenant Coordinator training program for the Department and was solely responsible for Training of all new staff from 2003 - 2010.
  • Implemented updated format for 80 Mall Criteria Manuals to more effectively communicate design and engineering standards to Tenants.
  • Collaborated with Department Management on the establishment of Departmental procedures for Tenant Coordinator Self-Management, Issue Escalation and standardized bidding/contract forms.
10/1997 to 10/1999
Tenant Coordinator Simon Property Group City, STATE,
  • Responsible for all Tenant Coordination activity on Simon Malls or Strip Centers as assigned. Includes all plan review, Landlord work estimate and project management, and lease negotiation.
  • Assist Tenants with little or no construction experience with design and construction of their stores, including local permitting processes.
  • Maintain Tenant Design Criteria Manuals for assigned properties, ensuring accuracy of Architectural, Mechanical, Electrical & Plumbing information.
  • Competitively bid Landlord work, negotiated contracts with Architects, Engineers and General Contractors for work in all 50 states.
Expected in
Bachelor of Science: Interior Design
Indiana University - Bloomington, IN,

NCIDQ Certificate #15784

Philanthropy & Volunteering
  • North Central High School - Orchestra Parent Organization Secretary (2020 - Present), PTO Volunteer (2019- Present)
  • Eastwood Middle School - PTO (2016-Present), Cross Country Team/ Track Team Volunteer (2020- Present)
  • John Strange Elementary/ Clearwater Elementary PTO Treasurer (2014-2016), Member (2010-2020), Room "Mom" (2016-2020)
  • Murat Shrine Volunteer/ Shriner's Children's Ohio Volunteer

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Resume Overview

School Attended
  • Indiana University
Job Titles Held:
  • Division Manager
  • Senior Tenant Coordinator
  • Tenant Coordinator
  • Bachelor of Science

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