Division Manager Resume Example
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DIVISION MANAGER
Summary
I am a customer-focused, results-oriented professional who excels in delivering solid solutions to improve business performance and profitability. I enjoy working as a team to achieve excellent results.
Highlights
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Accomplishments
Research
- Investigated and analyzed client complaints to identify and resolve issues.
Scheduling
- Managed daily schedules for all team members
Training
- Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Productivity
- Increased output by 41% by implementing process improvements.
- Spearheaded an employee engagement program, resulting in a 50% decrease in annual employee turnover.
Experience
Breakthru Beverage GroupNovember 2009 to CurrentDivision Manager
Saint Paul , MN
Saint Paul , MN
- Manage division of 12-14 employees to complete client contractual obligations by the given monthly deadlines
- Improved service quality by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new team members.
- Coach and train employees to achieve high performance results
- Debrief team on client feedback to improve internal processes
- Data analysis
- Planned and implemented process improvements for easier data entry
- Provided a high level of product and leadership support to representatives and clients.
- Accurate record keeping
- Correspondence
- End of month reports
- Effectively communicated with team members to maintain clearly defined expectations.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Kohl's Corp.October 2008 to November 2009Measurement Analyst
Fort Wayne , IN
Fort Wayne , IN
- Data analysis
- Maintained reports for 15-30 clients
- Customer service through phone and email
- Developed highly empathetic client relationships and earned reputation for exceeding client expectations.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Managed quality communication, customer support and product representation for each client.
World Wide TechnologyOctober 2005 to August 2008Resource Manager
Seattle , WA
Seattle , WA
- Liaison between our consultants and our immigration specialist for completing H-1b visa applications, extensions, visa stamping, etc.
- Managed all paperwork for new employees.
- Coordinated travel arrangements, hotel accommodations, etc. for consultants traveling for interviews and projects.
- Secured living accommodations for new consultants arriving in area.
- Point of contact for all consultants to ensure successful delivery of services and completion of projects.
- Completed contracts with clients for signatures, and was the contact person for all returned contracts.
- Provided employment verification for all consultants as needed.
- Maintained employee and client files
- Coordinated training for consultants
Aecom Technology CorporationAugust 1999 to September 2005Program Administrative Assistant
West Sacramento , CA
West Sacramento , CA
- Performed administrative functions at a school for emotionally disturbed and multiple handicapped children
- Maintained all student files
- Handled all correspondence to parents, school districts, etc.
- Handled inquiries from parents, school districts and other agencies
- Directed phone inquiries
- Maintained all office equipment
- Ordered all supplies
- Prepared and submitted standardized forms to the state
- Developed and maintained an excellent working relationship with school district personnel and other agencies
- Direct support to building administrator
- Scheduled all annual IEP meetings for all students
- Developed a filing system for student files that was implemented throughout the district
- Created forms used by school and district
Multnomah Education ServiceSeptember 1981 to June 1999Educational Assistant
Portland , OR
Portland , OR
- Facilitated individual and group student instruction
- Maintained all classroom records
- Filing
- Communicated with students, staff, parents and school districts
- Presented instructional material on computer software to staff and students
- Dispensed medication
- Ordered building supplies
- Kept inventory of building supplies
- Completed forms
- Answered phones
- General clerical duties as needed
Education
Trotwood-Madison Hight School1980High School Diploma: College Preparatory CurriculumCity, State, USA
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Resume Overview
School Attended
- Trotwood-Madison Hight School
Job Titles Held:
- Division Manager
- Measurement Analyst
- Resource Manager
- Program Administrative Assistant
- Educational Assistant
Degrees
- High School Diploma : College Preparatory Curriculum
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