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Division Manager Resume Example

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DIVISION MANAGER
Summary

I am a customer-focused, results-oriented professional who excels in delivering solid solutions to improve business performance and profitability. I enjoy working as a team to achieve excellent results.

Highlights
  • Schedule management
  • Travel administration
  • Self-starter
  • Problem resolution
  • Microsoft Office proficiencyProper phone etiquette
  • Time management
  • Articulate and well-spoken
  • Excellent time management
  • Professional and mature
  • Deadline-oriented
  • Staff motivation
  • Employee training and development
  • Flexible
  • Meticulous attention to detail
  • Strong problem solver
  • Customer service-oriented
  • Meeting planning
  • Procedure development
  • Team management
Accomplishments

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Scheduling 

  • Managed daily schedules for all team members

Training 

  • Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Productivity 

  • Increased output by 41% by implementing process improvements.
  • Spearheaded an employee engagement program, resulting in a 50% decrease in annual employee turnover.

Experience
Support Financial Resources November 2009 to Current Division Manager
Centerville, OH
  • Manage division of 12-14 employees to complete client contractual obligations by the given monthly deadlines
  • Improved service quality by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new team members.
  • Coach and train employees to achieve high performance results
  • Debrief team on client feedback to improve internal processes
  • Data analysis
  • Planned and implemented process improvements for easier data entry
  • Provided a high level of product and leadership support to representatives and clients.
  • Accurate record keeping
  • Correspondence
  • End of month reports
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Support Financial Resources October 2008 to November 2009 Measurement Analyst
Centerville, OH
  • Data analysis
  • Maintained reports for 15-30 clients
  • Customer service through phone and email
  • Developed highly empathetic client relationships and earned reputation for exceeding client expectations.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
Web Yoga Inc. October 2005 to August 2008 Resource Manager
Dayton, OH
  • Liaison between our consultants and our immigration specialist for completing H-1b visa applications, extensions, visa stamping, etc.
  • Managed all paperwork for new employees.
  • Coordinated travel arrangements, hotel accommodations, etc. for consultants traveling for interviews and projects.
  • Secured living accommodations for new consultants arriving in area.
  • Point of contact for all consultants to ensure successful delivery of services and completion of projects.
  • Completed contracts with clients for signatures, and was the contact person for all returned contracts.
  • Provided employment verification for all consultants as needed.
  • Maintained employee and client files
  • Coordinated training for consultants
Montgomery County ESC August 1999 to September 2005 Program Administrative Assistant
Dayton, OH
  • Performed administrative functions at a school for emotionally disturbed and multiple handicapped children
  • Maintained all student files
  • Handled all correspondence to parents, school districts, etc.
  • Handled inquiries from parents, school districts and other agencies
  • Directed phone inquiries
  • Maintained all office equipment
  • Ordered all supplies
  • Prepared and submitted standardized forms to the state
  • Developed and maintained an excellent working relationship with school district personnel and other agencies
  • Direct support to building administrator
  • Scheduled all annual IEP meetings for all students
  • Developed a filing system for student files that was implemented throughout the district
  • Created forms used by school and district
Montgomery County ESC September 1981 to June 1999 Educational Assistant
Dayton, OH
  • Facilitated individual and group student instruction
  • Maintained all classroom records
  • Filing
  • Communicated with students, staff, parents and school districts
  • Presented instructional material on computer software to staff and students
  • Dispensed medication
  • Ordered building supplies
  • Kept inventory of building supplies
  • Completed forms
  • Answered phones
  • General clerical duties as needed
Education
Trotwood-Madison Hight School 1980 High School Diploma: College Preparatory Curriculum Trotwood , OH, USA
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Resume Overview

Companies Worked For:

  • Support Financial Resources
  • Web Yoga Inc.
  • Montgomery County ESC

School Attended

  • Trotwood-Madison Hight School

Job Titles Held:

  • Division Manager
  • Measurement Analyst
  • Resource Manager
  • Program Administrative Assistant
  • Educational Assistant

Degrees

  • High School Diploma : College Preparatory Curriculum

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