diversity equity and inclusion team leader resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Ms. Claire brings more than five years of success in applying human resources and training and development to improve company communication and competitive performance. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Excel, Tableau, Pivot tables, Qualtrics, and SPSS. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Work History
08/2022 to Current
Diversity, Equity and Inclusion Team Leader Amazon City, STATE,
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Participated in cross-functional team-building activities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Organized and allocated resources required to meet the needs of 50-70 associates and 15 instructors.
  • Liaised with the internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
07/2021 to Current
Operations Manager & Training and Development Amazon City, STATE,
  • Enhance, track, and report on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated technical training and personal development classes for staff members.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Created and manage onboarding program expediting integration into the culture, client portfolios, operational and compliance requirements, and increasing productivity and job readiness levels by 3-6 months.
  • Integrate top industry diversity and inclusion training to 200 employees for fostering an equitable culture.
  • Created a pilot internship program that exposed students to industry workplace settings and careers, while increasing competitive talent outreach by 25 percent, resulting in one full-time offer of three selected interns.
  • Developed surveys to identify training needs based on projected production processes and changes.
07/2018 to 03/2020
Training Specialist /Payroll Specialist California Baptist University City, STATE,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Administered leave of absence, accommodation, and ergonomic programs and reviews, including assisting with interpretation, compliance and communication of applicable state and federal laws, employee status reviews, and ensuring proper employee status notification to payroll.
  • Designed training procedures, implemented programs in order to increase work performance and redesigned the onboarding process.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
09/2018 to 03/2020
Industrial Organizational Consultant Riverside County City, STATE,
  • Conducted job analysis, updated job descriptions, and analyzed job satisfaction surveys.
  • Trained management using the “pin pointing” method for effective delegation, provided tools to measure and evaluate engagement and productivity.
  • Led full cycle recruitment services for organization, worked with job and curriculum developers towards effective programs which included hands on job training for people with disabilities and placing people in competitive job positions, created new hire training, and coaching services.
  • With HR partnership, produce workforce analysis reports to brief C-suite on solutions that increase retention quotas, engagement levels, performance improvements, and reducing soft and skill gaps.
Expected in 06/2020
Master of Arts: Industrial Organizational Psychology
California Baptist University - Riverside, CA

GPA: 3.98

Expected in 06/2016
Bachelor of Arts: Psychology and Human Resource
California State University of Northridge - Northridge, CA

Certified Diversity, Equity and Inclusion in the Workplace Certificate, USF Office of Corporate Training and Professional Education- May 2021

  • Co-Founder/ Vice President of Latinos in I-O 2020
  • President of Cohort 2019
  • SIOP Professional Member 2018
  • Board Member PIHRA Liaison for Student population 2017
  • Founder (President) of the Human Resources PIHRA Matadors Club 2016

Co-Founder & Director of Operations: Latinos in I-O Psychology (Nonprofit)

  • Professional networking and learning association for Latinos in Industrial Organization Psychology.
  • Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity Improved brand awareness by monitoring all conferences/meetings, fostering membership acquisitions, and decisions for key leadership positions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and served as a key advocate for various personnel issues.
  • Created talent strategies to enhance the development of a skilled talent pipeline across top IO Universities, fortune 500 companies, and produced itineraries for visiting scholars and speakers from nationally acclaimed universities and research institutes.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • California Baptist University
  • California State University of Northridge

Job Titles Held:

  • Diversity, Equity and Inclusion Team Leader
  • Operations Manager & Training and Development
  • Training Specialist /Payroll Specialist
  • Industrial Organizational Consultant


  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: